Service Manager - Prison Services

To be responsible for the financial, operational and clinical performance of several teams within the Care Group. To be responsible for operational delivery of clinical services and participate in the strategic planning and development of services across the defined area of responsibility. Provide specific leadership in the development and implementation of Standard Operating Procedures. To ensure that service delivery and improvement plans are developed and implemented throughout the delegated group of services, including objective setting, action and responsibility planning, and review of performance against achievement milestones. To work in collaboration with other senior managers and clinical leaders within the Care Group and deputise as required for the Head of Service. To provide decision making relating to performance, including service user care and support, business processes and service improvement. To enable and encourage team development through QI initiatives, training and research. The post holder will be expected to work and lead in a way which supports delivery of local and national priorities as defined by the Trust's Business Plan and Clinical Strategy. The post holder will be expected to participate in the trust Tactical on call Rota when required., The post holder will provide strategic leadership and operational oversight across HMP Wormwood Scrubs, HMP Pentonville, and other prisons as required by NLFT, ensuring effective contract performance, stakeholder management, and the safe delivery of healthcare services under the subcontract arrangement with Practice Plus Group (PPG)., To be responsible for the financial, operational and clinical performance of several teams within the Care Group. To be responsible for operational delivery of clinical services and participate in the strategic planning and development of services across the defined area of responsibility. Provide specific leadership in the development and implementation of Standard Operating Procedures. To ensure that service delivery and improvement plans are developed and implemented throughout the delegated group of services, including objective setting, action and responsibility planning, and review of performance against achievement milestones. To work in collaboration with other senior managers and clinical leaders within the Care Group and deputise as required for the Head of Service. To provide decision making relating to performance, including service user care and support, business processes and service improvement. To enable and encourage team development through QI initiatives, training and research. The post holder will be expected to work and lead in a way which supports delivery of local and national priorities as defined by the Trusts Business Plan and Clinical Strategy. The post holder will be expected to participate in the trust Tactical on call Rota when required.,

• oRegistered with the appropriate UK professional regulatory body as a Health or Social Care Practitioner, such as a Mental Health or Learning Disabilities Nurse, Occupational Therapist, Social Worker, or other Allied Health Professional.
  
  oPostgraduate qualification in a healthcare-related discipline, or equivalent postgraduate-level knowledge and experience., oFormal management or leadership qualification in Health or Social Care, with evidence of applying leadership and management principles within a complex healthcare environment., oDemonstrable experience of managing services within health including service delivery, quality, performance and staff oExcellent track record of delivering Key Performance and Quality Indicators oAbility to respond to competing demands and to complex and stressful issues with empathy, tact and sensitivity but with ability to manage staff and others through difficult situations
Desirable
• oExperience of working in a forensic Services
Experiences and Knowlegde Essential
• 16)Proven experience in a senior management capacity 17)Experience of service planning, service development and service delivery. 18)Experience of all phases of mobilising new services 19)Experience of managing service delivery in a complex health or social care environment. 20)Experience of working across organisational boundaries to deliver service change, improvement and integrated care
Desirable
• Knowledge of and experience of quality improvement methodologies Experience of business development including delivering commercial health services
Personal Qualities Essential
• oA commitment to the engagement and involvement of service users in delivering a high-quality service
Desirable
• Have a positive outlook and commitment to service development and innovation
Person Specification Qualifications Essential
• oRegistered with the appropriate UK professional regulatory body as a Health or Social Care Practitioner, such as a Mental Health or Learning Disabilities Nurse, Occupational Therapist, Social Worker, or other Allied Health Professional.
• oPostgraduate qualification in a healthcare-related discipline, or equivalent postgraduate-level knowledge and experience.
Desirable
• oFormal management or leadership qualification in Health or Social Care, with evidence of applying leadership and management principles within a complex healthcare environment.
Skills and Abilities Essential
• oDemonstrable experience of managing services within health including service delivery, quality, performance and staff oExcellent track record of delivering Key Performance and Quality Indicators oAbility to respond to competing demands and to complex and stressful issues with empathy, tact and sensitivity but with ability to manage staff and others through difficult situations
Desirable
• oExperience of working in a forensic Services
Experiences and Knowlegde Essential
• 16)Proven experience in a senior management capacity 17)Experience of service planning, service development and service delivery. 18)Experience of all phases of mobilising new services 19)Experience of managing service delivery in a complex health or social care environment. 20)Experience of working across organisational boundaries to deliver service change, improvement and integrated care
Desirable
• Knowledge of and experience of quality improvement methodologies Experience of business development including delivering commercial health services
Personal Qualities Essential
• oA commitment to the engagement and involvement of service users in delivering a high-quality service
Desirable
• Have a positive outlook and commitment to service development and innovation
  
  North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.
Our Five-Year Strategy:
• We will provide consistently high-quality care closer to home.
• With our partners in North London and each borough we will ensure equity of outcome for all
• We will offer great places to work, providing staff with supportive environment to deliver outstanding care.
• We will be more effective as an organisation by pioneering research, quality improvement and technology.
Why NLFT?
• We develop and retain our staff through leadership behaviours and managers programme and many more opportunities.
• We promote flexible working and support staff with a range of health and wellbeing initiatives.
• NHS Discounts, generous annual leave and NHS pension scheme
• Excellent internal staff network
In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.