Service Manager - Outpatients

We are seeking an ambitious and talented individual ready to take the next step in their career as an Operational Manager within the NHS., This is an exciting opportunity for an experienced and motivated leader to manage our busy Outpatient administrative services, driving high-quality, patient-centred care. As part of the senior leadership team, you will provide day-to-day operational management of the Centralised Outpatient Administration Teams, ensuring efficient delivery of services across multiple specialties at Royal Derby Hospital. The service includes approximately 132 WTE staff, with a budget of circa £2m, supporting around 750,000 outpatient appointments annually across all Clinical Divisions. You will be a supportive and visible leader, able to engage, motivate and empower teams, recognising success while maintaining clear accountability. With a proven track record of leadership, you will role model Trust values, inspire a shared purpose and drive service improvement and transformational change. This is a key role with significant organisational impact, requiring strong stakeholder management skills and clear communication. You will join at a time of change, supporting transformation of outpatient services, including the implementation of a new EPR system. Experience in change management will be essential., Brief overview of responsibilities:

• Co-ordinating the delivery of key performance management targets.
• Lead on specific areas of service development and transformation, supporting the General Manager (and wider team), ensuring proposals and solutions concerning key national and local initiatives are taken forward.
• The Service Manager is a key member of the Business Unit and is responsible for supporting the senior management team over the range of their responsibilities.
  
  As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work. In return we will offer:
• Development opportunities, including both professional and leadership development
• On-going support through every step of the way from recruitment to when you join our team and beyond.
• A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts about our Trust:
• We see on average 4810 OP appointments per day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.