An exciting opportunity has arisen to join the Cardiology and Respiratory team, in the role of Service Manager.
This role will support the Medical Operational Management to deliver high quality care to our patients.
If you are an organised individual with strong admin and leadership skills, we would love to hear from you!
Please note - if you would like your application to be considered for secondment, you must secure agreement from your line manager beforehand that you can be released to undertake the role.
Please note: This post may become Permanent at the end of Fixed Term/Secondment., The successful candidate will be required to:
+ Provide management support on a daily basis. The main focus of this is to manage day to day operational issues, to ensure smooth running of all the directorate's services.
+ Assist the Operational Service Manager in the maintenance and development of clinic/theatre timetables, clinic templates, appointment systems and scheduling.
+ Support the Operational Service Manager in investigating and responding to patient complaints and concerns, received in an appropriate and timely manner, in accordance with Trust policy.
+ To be responsible for the monitoring of patient pathways, including undertaking activity and waiting list monitoring, for both outpatient and inpatient patients to enable the specialty to meet access targets.
You will be responsible for line managing a team of secretarial and administrative staff. This will include a combination of acting as an appointment panel member, recruitment, conducting personal development reviews, dealing with the initial or subsequent stages of disciplinary, grievance, sickness absence and performance issues.
You will be responsible for ensuring that appropriate training is delivered to staff, and that individual staff members work allocation is managed effectively and reallocated as required to best meet the needs of the service., As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain's Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Please note that some of our substantive vacancies may be available on a smaller number of hours than advertised. If you would be interested in applying on this basis, we would encourage you to contact the appointing manager to enquire further.
DBS Checks
Please be aware that all new employees starting work with us will be charged for the cost of their DBS check if it is required for the role. The cost will be deducted from your salary either in 1 payment or over a six month period once you start employment. By applying you are agreeing to this undertaking. If you are successful you will be asked to confirm if you wish to pay in one amount or in instalments. The charges are currently £27.38 for a standard check and £55.38 for an enhanced check. The level of check will be determined by the post you are applying for.
Please note that Volunteers and Bank only staff will not be charged.
The Disclosure and Barring Service (DBS) offers a confidential checking service for transgender applicants in accordance with the Gender Recognition Act 2004. This is known as the sensitive applications route, and is available for all levels of DBS check - basic, standard and enhanced.
The sensitive applications route gives transgender applicants the choice not to have any gender or name information disclosed on their DBS certificate that could reveal their previous identity. To contact the sensitive applications team, please telephone or email [email protected].
Use of Artificial Intelligence (AI)
Please note, the selection processes at York & Scarborough Teaching Hospitals are in place to ensure we recruit candidates with the right skills and values. We remain vigilant against candidates who misuse these tools to generate an application that doesn't accurately reflect their skills. You will be required to acknowledge that you are aware of this before submitting your application.
Agile and Flexible Working
We are committed to helping all staff balance their work with other commitments and have recently launched our new Agile and Flexible Working policy to support this, entitling all staff to request flexible working from day one - for all posts. We encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

We offer a range of benefits to support our staff including:
+ Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
+ 27 days holiday rising to 33 days (depending on NHS Trust service)
+ A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager.
+ A variety of different types of paid and unpaid leave covering emergency and planned leave
+ Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
+ NHS Car Lease scheme and Cycle to Work scheme
+ An extensive range of learning and development opportunities
+ Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages., All our employees have access to a free, confidential counselling and wellbeing support service. Our EAP is available 24/7, 365 days a year.
Relocation Package
The Trust offers a generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss relocation further, please speak to the recruiting manager at interview.
A bit more about us and the surrounding area
York and Scarborough Teaching Hospitals NHS Foundation Trust is situated in a fantastic part of the country that is home to two national parks, a beautiful coastline, and the city of York - consistently voted one of the best places to live in the UK. We provide a comprehensive range of acute hospital and specialist healthcare services for approximately 800,000 people living in and around York, North Yorkshire, North East Yorkshire and Ryedale - an area covering 3,400 square miles.
Our annual turnover is approaching £0.5bn. We manage eight hospital sites and have a workforce of around 10,000 staff working across our hospitals and in the community.
Sponsorship
If you require sponsorship to work in the UK, check you are eligible under the UKVI points based system online. Not all jobs we advertise are eligible for sponsorship.