Service Manager

The Service Manager is responsible for the effective operational management of a complex needs service that supports clients facing homelessness, addiction and past trauma. You will manage a team delivering trauma-informed services in line with the values of You Matter.

What your week may look like

Supporting and training staff so that they can ensure that all residents accessing the service are receiving excellent trauma-informed service

Co-ordinate and maintain oversight of caseloads and ensure that skill sets and needs are matched appropriately across the team.

Ensuring that you communicate with the wider You Matter Management team and partner agencies, ensuring good communication with the commissioner

Scheduling supervisions, support, and directing your staff to make appropriate and informed decisions around our clients' support and accommodation.

Taking part in wider management meetings across the organization and supporting your colleagues in the leadership team

Compiling monthly reports on KPI's

To give informed opinions and make recommendations regarding support, housing, and HR issues that impact the service, service users and the staff team.

To make recommendations to the Head of Homeless Services on the development of the service, which involves any financial commitments or alterations to service delivery.

Attend and meaningfully contribute to weekly communication meetings with the Homeless Operational Lead and SLT, submitting reports on request

EXPERIENCE- Ideally, you will have a background of working within a charity, community project and/or previous management roles in the supported housing sector.

KNOWLEDGE - A basic understanding of relevant and appropriate legislation, including welfare benefits and housing law and an understanding of benefit maximisation and navigating Property pool plus

COMMUNICATION - Excellent communication, fostering a respectful, collaborative and professional approach to the people who you work alongside, ensuring confidentiality at all time

EMPATHY and RESPECT - The ability to empower staff teams to deliver the best support to their client group and to make positive changes, showing empathy whilst maintaining professional boundaries

COMMITMENT - The ability to work in an innovative and solutions-focused way, including reflecting and learning as you go, and a willingness to flex and adapt approaches as needed

ORGANISATION - Strong time management and the ability to manage to prioritise tasks

COMPUTER LITERACY - You will be IT literate and have experience of working with multiple software programs such as Microsoft Office and Outlook

What is a nice to have

NVQ/L2 in Health and Social Care or equivalent

Experience of working within a psychologically informed working environment

Knowledge of housing management and IT databases

Leadership experience

Understanding of financial obligations of managing a service