Service Manager

An exciting opportunity has arisen in the Surgical Specialties Division at University College London Hospital NHS Foundation Trust, for a talented and dynamic Service Manager to assist in the management of our Benign Urology service. You will support the Assistant General manager in overseeing the operational delivery of the Benign Urology Service at Westmoreland Street Hospital, and work closely with the wider MDT and colleagues from across the UCLH and wider networks to drive improvement of clinical services amongst a wide variety of other interesting improvement projects. You will also lead administrative teams in providing excellent services to patients whilst being responsible for achieving performance targets including RTT, activity and workforce alongside managing both elective and non-elective pathways for patients. This would be an ideal opportunity for an established service manager looking to gain experience in a busy and high performing surgical service or a driven individual that possesses the qualities needed for service management. People Management Lead and support administration teams in recruitment, training, appraisals, and disciplinary processes. Ensure effective service delivery, monitor patient pathways, and manage workloads. Mentor team members, promote teamwork, and address training needs. Develop staff engagement and customer service initiatives. Operational Management Ensure smooth running of services across Andrology, Reconstructive Surgery and Outpatients Department by supporting with patient pathways and flow through the services and to be able to pro-actively troubleshoot potential and unexpected operational issues. Financial Management Manage staffing budget, optimize resources, and maintain financial control. Collaborate on efficiency improvements and cost-saving targets. Ensure quality controls to meet CQUIN targets and avoid financial penalties. Contribute to business cases. Strategic Management and Service Redesign Redesign patient pathways in Urology to maximize resources and enhance patient care. Provide flexible theatre scheduling to optimize utilisation. Lead projects within the service and report progress. Electronic Health Record System (EHRS) Attend IT training and support EPIC developments and functionality., Liaise professionally with hospital personnel. Resolve issues, handle queries, and manage messages. Empathize with patients during PALS and complaint investigations. Establish links with interfacing services to ensure effective patient care. Access Targets Lead validation of patient pathways and data quality. Oversee data quality reports and improve data with team leaders. Plan demand and capacity, manage clinic and list templates, and escalate waiting time breaches as needed. This post is well supported by the General Manager, Clinical Lead, and Matron for the service. It works closely with a wide MDT including senior nursing colleagues and members of our orthopaedic and outpatient therapy teams, and manages an excellent and dedicated administrative team. There are many opportunities to interface with other teams and services across the organisation and broader NCL Network.

The ideal candidate will have excellent communication skills, a commitment to improving services, and a passion for patient-centred care. This would be an ideal opportunity for anyone looking to broaden their operational leadership experience.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing), We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040., We provide excellent development opportunities and offer a wide range of staff benefits that can be enjoyed either at work or elsewhere. We actively encourage flexible working, future learning and career progression, and support our staff to become the best they can be while working in a diverse and challenging environment. Come and be a part of the best NHS trust in England to work for, according to our staff
• UCLH top trust to work at in England- In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England - for the third year in a row.
UCLH recognises the benefits of flexible working for staff - To find out more, visit:Flexible working. To discover more about what makes UCLH a great place to work, visit:Why Choose UCLH?