Service Manager

We are recruiting a Service Manager to lead a specialist supported housing and welfare service in Wilton, Wiltshire. This is a hands-on leadership role where you will oversee day-to-day operations, set clear standards, and ensure residents receive a consistently high-quality, compliant service. You'll be the key on-site lead, working closely with a small team and a network of partner agencies to deliver meaningful outcomes. We need a capable, grounded manager who will lead a small team of specialist staff, set clear standards and expectations, handle people issues fairly and promptly, and make sure residents receive a consistently good, compliant service. They will also look after and develop our existing partnerships with DWP, NHS, local authorities, Armed Forces organisations and veterans charities., As a Service Manager based in Wilton, your daily duties will include:

• Leading, motivating, and line-managing a small multi-disciplinary team, including supervision, appraisals, rota planning, induction, and performance management
• Taking overall responsibility for service delivery across housing management, resident welfare, pathways support, premises, administration, and complaint resolution
• Owning on-site compliance standards, including GDPR, data handling, policy adherence, health & safety, and inspection/audit readiness
• Building and maintaining strong partnerships with statutory and voluntary organisations to secure practical support for residents (health, employment, benefits, and community pathways)
• Representing the service professionally at meetings and events, providing clear updates and performance reporting to senior stakeholders
  
  Supported-housing experience is welcome but not essential. Strong people-management experience is.
To be successful as a Service Manager, you will need:
• Proven people-management experience (including handling conduct, capability, and grievance matters fairly and promptly)
• Experience in a public-facing, welfare, housing, or support environment (supported housing experience is welcomed but not essential)
• Strong working knowledge of compliance and confidentiality, with the confidence to act as a GDPR lead (or the ability to learn quickly)
• Excellent communication and partnership-working skills, able to engage with both residents and senior external stakeholders
• A calm, organised approach with reliable judgement and accurate record-keeping
  
  £45,000 per annum + car allowance with a stable, long-term opportunity
• Support from external specialists (e.g., HR and operational support) to help you succeed in the role
• Meaningful work with clear purpose, helping individuals progress towards independence
• Autonomy and variety, leading a small team and shaping high standards on site
If you are a qualified Service Manager looking for an exciting new role in Wilton, apply today! Vetro Recruitment acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Vetro is an equal opportunities employer and decisions are made on merit alone.