Service Manager

The post holder will be required to be a specialist in the field of mental health service provision and is responsible for ensuring that the Trust's placement service is effectively delivered in line with contracting, commissioning and clinical requirements. To manage the provision of all placements for specialist mental health services in an age inclusive manner. This includes Health and Social care placements for people with functional mental illness To work in cooperation with commissioners and other agencies in the pursuance of these responsibilities on behalf of the Trust To ensure the use of placements is managed in accordance with service user need, financial accountability and governance arrangements To provide managerial responsibility to ensure a high quality service is delivered, providing equality to all service users across Hertfordshire To ensure that service users are in placements that meet their needs To ensure that service users and their placements are reviewed at regular agreed intervals and that service users are supported to move through their care pathways working to recovery, enablement and least restrictive principles To ensure the placement panel is appropriately administered and chaired To manage and ensure effective supervision and appraisal for all staff within the team, The post holder will lead and manage the staff team responsible for the commissioning, reviewing and supporting of all secondary commissioned placements made by the Trust's Adult Placement Service To oversee the placement of service users by the Trust, to ensure compliance with National Commissioning Guidance and best practice for the placement of people with mental health needs in both health and social care settings To ensure that the Adult Placement Service supports service users to progress through their care pathways working to recovery, enablement and least restrictive principles To work in partnership with the HPFT Contracts, Commissioning and Quality Team, and in liaison with commissioners in relation to the commissioning budget, providing information and contribute to the future commissioning and procurement of Service Level Agreements with other service providers To work with commissioners on their Accommodation Strategy, To liaise sensitively with carers and service users in dealing with highly complex and contentious placement issues, where there are significant financial and challenging levels to communication To link effectively with clinical arrangements within and outside of the trust such as CPA and SAFA processes To be able to recognise safeguarding concerns and where necessary take appropriate action To match service user need to appropriate placement provision Leadership and Staff Management Responsibility Provide operational and clinical caseload supervision to all team members Ensure the continued professional development of all team members through the annual performance reviews/appraisals process Maintain own professional registration and development Manage the timely recruitment selection, appointment and induction of team members Monitor and manage all staff sickness and absence Monitor and be responsible for all matters relating to staff conduct and discipline. Financial Responsibility Manage the overall team budget with respect to operational service delivery and direct staff costs Coordinate and oversee the expenditure on placements ensuring value for money Identify and develop improvement opportunities and savings plans Service Development and Improvement Develop and maintain operational policies and protocols in respect of placements Initiate and update protocols and policy in line with new health and social care guidance issued by Department of Health Work with other stakeholders on developing new services and projects relating to placements and accommodation Implement and maintain risk assessment procedures related to both service risks and clinical risks Produce reports to provide the Trust with information on which to model future Placement requirements Agree and implement quality standards which reflect both local and national requirements. Build and develop best practice initiatives Through the establishment of quality and audit process, assess trends, strengths, weaknesses and opportunities that may influence the further development of the service Ensure adherence to Trust Policies and Procedures as well as principals of practice governance

• First degree or equivalent experience
• Professional qualification in relevant area of health or social care
• Professional registration with NMC or HCPC or other relevant body
• Management Training
• Management qualification or equivalent experience
Desirable criteria
• Significant experience of leadership and management within a health or social care setting, Proven track record of achieving objectives
• Specialist in the field of mental health, with experience of working with people with mental health problems and working in a care environment
Desirable criteria
• Database management
• Experience of budgetary management
• Experience of working in a mental health setting as a manager, You must have appropriate UK professional registration.
  
  Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission.
Our family of over 4,500 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout, The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.