Service Manager

You will oversee supported living services in South Tyneside, leading a team of Support Workers to deliver high-quality, person-centred care. You will step in to ensure individuals are safe, socially included, and actively developing their independent living skills.

Key Responsibilities:

- Lead & Mentor: Manage your support worker team, overseeing rotas, performance, and regular training.

- On-Call Support: Participate in the local on-call rota to provide telephone advice or emergency cover outside of standard hours.

- Maintain Compliance: Ensure the York service meets all regulatory standards and strict health and safety protocols.

- Build Relationships: Collaborate closely with the residents' families, advocates, social workers, and healthcare professionals.

- Person-Centred Support: Oversee dynamic support plans tailored to each individual's choices and well-being.

Social Care Experience: Proven background supporting individuals with learning disabilities, autism, or complex needs.

- Leadership Skills: Experience managing teams, writing rotas, and handling service admin.

- Flexibility: Willingness to work flexibly and share out-of-hours on-call responsibilities.

- Sector Knowledge: Experience Supported Living and Learning Disability, as well as familiarity with Positive Behaviour Support (PBS) frameworks.

- Compliance Checks: Appointment is subject to a clear, enhanced Disclosure and Barring Service (DBS) check.

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

Our benefits package offers 24 days of paid holiday plus bank holidays (pro rata) along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.