Service Manager

An exciting opportunity has arisen for an experienced and motivated Service Manager to lead the operational delivery of Neurosurgery, Spinal Surgery and Clinical Health Psychology services at The Royal London Hospital. The Neurosciences Directorate at The Royal London Hospital brings together specialist teams delivering expert care for patients with complex neurological and spinal conditions. It includes Neurosurgery, Spinal Surgery, Neurology, Neurophysiology, Stroke and Psychology services, working collaboratively within a strong multidisciplinary framework to provide coordinated, high-quality care across the patient pathway. As Service Manager, you will be responsible for the operational leadership, performance, and development of the Directorate's Surgical Specialities, as well as Clinical Health Psychology. Neurosurgery and Spinal Surgery are highly specialised, complex services delivering cutting-edge surgical care across a broad range of neurological and spinal conditions. You will play a key role in ensuring patients receive timely, safe, and effective treatment while supporting clinical teams to continually improve outcomes and experience. Working closely with Clinical Director, Clinical Leads, and the Senior Nurse, you will:

• Oversee the day-to-day operational management of neurosurgical and spinal patient pathways
• Provide operational support to the Clinical Health Psychology network, The Service Manager is a key management role and is responsible for the operational delivery of all aspects of the service areas. Key aims are:
Provide timely, efficient and effective operational service management support for Neurosurgery and Spinal Surgery services, assisting the Clinical Director, Lead Clinicians, Senior Nurse and General Manager to ensure that these services are responsive, innovative and provided to the highest possible clinical and performance standards. Take forward agreed projects to improve service delivery and patient experience in key areas. Lead on ensuring that all performance/quality targets are met. Problems solve as appropriate, and develop and implement lasting solutions in conjunction with clinical colleagues. To be a key member of the Divisional Management Team, taking full responsibility for actions and for keeping other team members fully informed at all times.

Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers. The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients. Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together. We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment. We particularly welcome applications from Black, Asian and minority ethnic candidates as they are underrepresented within Barts Health at this band.