Service Manager

We are looking for an inspiring and experienced leader to manage and develop a high-performing service that delivers person-centred, outcome-focused support. You will lead, motivate and support a dedicated team, ensuring services are delivered safely, effectively and in line with relevant legislation, safeguarding requirements and Hestia policies. Building strong relationships with colleagues, partners and service users, you will champion equality, inclusion and continuous improvement while maintaining high standards of performance, compliance and record-keeping. You will also be responsible for overseeing resources, including recruitment, budget management and service performance, while fostering a positive culture that promotes wellbeing, resilience and professional development across the team., We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

You will be an experienced and compassionate leader with a strong track record of managing accommodation-based support services for people with complex mental health needs. You will be confident in leading and motivating teams across multiple locations, creating a positive culture that delivers high-quality, person-centred services and strong outcomes for service users. With excellent knowledge of safeguarding, health and safety, housing management and support planning, you will ensure services operate safely, effectively and in line with contractual, regulatory and organisational requirements. You will be comfortable managing all aspects of service performance, including business planning, budgets, KPIs, quality assurance and continuous improvement. You will have experience of recruiting, developing and managing staff through supervision, appraisal and performance management processes, alongside the ability to build strong relationships with colleagues, partners and service users. A confident communicator, you will be able to analyse data, produce reports and use IT systems effectively to support service delivery and decision-making. Above all, you will be committed to co-production, empowering service users to shape and influence the support they receive.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Service Manager to play a pivotal role in our Southwark Mental Health service.