Service Manager

Service Manager - Ripon or Warwick (Hybrid Working)

So, who are we? We are the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves on putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.  

Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including...

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity/adoption leave, and access to a great range of online and high street discounts.   

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme, and more! 

As a Service Manager based in either Ripon or Warwick, you’ll be responsible for:  

• Acting as the primary IT contact for Central Services, ensuring smooth day‑to‑day service performance

• Building strong relationships with stakeholders and keeping them supported and informed

• Taking ownership of service quality, using data and feedback to track and improve outcomes

• Identifying opportunities to enhance processes and drive continuous improvement

• Bringing a people‑first approach, with curiosity and a willingness to learn how our systems support the business

This is a full-time permanent role working 40 hours per week, Monday - Friday.

And here’s what we’d like you to have: 

• Excellent communication, collaboration and stakeholder management skills

• An understanding of IT systems and knowledge of ITIL Service Lifecycle best practice

• Engaging individual, commercially aware, with strong influencing and decision-making skills

• Service management awareness and experience of service metrics and analysis

We look forward to receiving your application!

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