Service Manager

We are seeking an experienced, talented, and passionate Service Manager to lead our dynamic, fast-paced alcohol specific service.
The Service Manager is a pivotal leadership role responsible for the operational management, strategic development, and clinical governance of these services.
What You'll Do
Provide strategic leadership and day-to-day management for the service.
Develop and maintain strong partnerships with key stakeholders, providers, and community organisations.
Lead, motivate, and support a team of skilled staff, ensuring effective supervision and guidance.
Ensure compliance with all statutory, regulatory, and safeguarding requirements.
Foster a culture of continuous improvement, innovation, and high performance.

Are you passionate about helping others live safer, healthier and more independent lives?, A relevant professional qualification in health, social care, or a related field.
Experience delivering models of care to families affected by substance misuse.
A proven track record of leadership, staff management, and delivering high-quality services.
Excellent communication skills with the ability to build strong relationships with stakeholders and service users.
Strong analytical and problem-solving skills, with the ability to interpret data and shape effective service strategies.
Solid knowledge of the substance misuse sector and the wider health and social care landscape.

Join Waythrough, one of the UK's leading mental health and social support charities, and make a lasting impact every day.
We support over 125,000 people each year through our 200 services, empowering individuals to overcome challenges around mental health, housing, and substance use., Formed in 2024 through the merger of Humankind and Richmond Fellowship, Waythrough is now one of the largest mental health and social support charities in England.
With 3,500 staff and volunteers across more than 200 services, we help people to live full, meaningful lives.
Some roles may still appear under our legacy brands (Humankind, Richmond Fellowship, Aquarius) while we complete our integration - but wherever you join us, you'll be part of one supportive team, sharing one purpose.

We value the people who make a difference every day. Alongside meaningful work, you'll enjoy a comprehensive benefits package:
27 days' annual leave, rising to 32 after 1 year (plus bank holidays)
Pension scheme with 4.5% employer contribution, matched up to 6.5%
Life assurance (3× annual salary)
Enhanced sick pay and family-friendly pay
Birthday leave and the option to buy up to 5 extra days' annual leave
Professional fee reimbursement for relevant qualifications
24/7 online GP access and Employee Assistance Programme
Recognition and long service awards via our Way to Go and Aspirations portals
£500 Recommend a Friend bonus
Cycle to Work scheme and Credit Union membership
Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
Free will writing service and wellbeing initiatives throughout the year
Inclusion and Accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities - especially those with lived experience of the issues we support., Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change.
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you'll enjoy a comprehensive benefits package:
27 days' annual leave, rising to 32 after 1 year (plus bank holidays)
Pension scheme with 4.5% employer contribution, matched up to 6.5%
Life assurance (3× annual salary)
Enhanced sick pay and family-friendly pay
Birthday leave and the option to buy up to 5 extra days' annual leave
Professional fee reimbursement for relevant qualifications
24/7 online GP access and Employee Assistance Programme
Recognition and long service awards via our Way to Go and Aspirations portals
£500 Recommend a Friend bonus
Cycle to Work scheme and Credit Union membership
Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.