Service Manager

At Turning Point, we support people across The UK with mental health, substance misuse and learning disabilities. As an Ofsted Registered Service Manager, you will make a real difference to individual's quality of life as you engage with people to improve their daily living skills. Passionate about people, you'll enjoy the scope and support to enhance your own life and career too, as you will gain the experience and training you need to progress your career with us. Main Responsibilities As the Ofsted Registered Manager, you will have overall responsibility for the quality, safety, leadership, and performance of our supported accommodation services for up to 30 for Young People. The support is provided in 4 locations in Chorley and Leyland, 3 of which are registered with Ofsted to support up to 24 under 18-year-olds. You will create person-centred environments where young people feel supported, confident and motivated to build their independence.,

• Being the Ofsted Registered Manager, ensuring full compliance with the Supported Accommodation (England) Regulations and Ofsted Quality Standards
• Leading high-quality services that are consistently safe, effective, and inspection-ready
• Creating an inclusive and positive culture for the teams and Young People
• Recruiting, developing, and retaining teams through safe recruitment, strong induction, and ongoing coaching
• Ensuring staff understand the supported accommodation model and work within clear professional boundaries, ensuring a shared vision of goals for the Young People in the services
• Delivering high-quality supervision focused on wellbeing, safeguarding, reflection, and performance
• Leading safeguarding practice and ensuring all concerns are identified, recorded, reported, and escalated appropriately
• Completing statutory notifications accurately and within required timescales
• Driving continuous improvement through audits, service observations, and quality assurance activity
• Maintaining accurate, secure, and compliant records with clear audit trails
• Managing budgets effectively; monitoring spend, forecasts, agency usage and housing benefit related income
• Balancing financial sustainability with excellent person-centred outcomes for young people
• Building strong, trusted relationships with commissioners, local authorities, and community agencies
• Ensuring effective referrals, assessments, move-in procedures and move-on planning
  
  You'll be an experienced leader who can lead teams within the services to achieve person-centred support with a shared belief in the potential of young people living in the services. You will need to be able to work effectively under pressure, ensuring goals and deadlines are consistently met., Experience as an Ofsted Registered Manager
• Experience working with young people, ideally within supported accommodation or similar settings
• Strong knowledge of Ofsted regulations, safeguarding, and statutory frameworks
• A proven track record of managing quality, compliance, and inspections
• Strong people leadership skills, with the ability to coach, challenge, and develop teams
• Clear, confident communication that blends support with challenge when required
• A commitment to reflection, learning, and service improvement
• Experience of leading teams through change, even when it is complex or uncomfortable
• Detailed knowledge and experience of working under different landlord arrangements with varying housing related responsibilities and accountabilities
It Is desirable that you have:
• Level 5 Diploma in Leadership and Management (or working towards)
• Experience supporting service growth or transformation
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  As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.
We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

Why Join Turning Point?
• A chance to lead meaningful services that genuinely change lives
• Strong organisational support and opportunities for progression
• The opportunity to influence services, shape teams, and drive improvement
What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package. You will get 31 days' paid holiday a year, increasing with each year of service up to 33 days. Plus the option to buy additional holidays and spread the cost. Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees.