Service Line Leader

Car driver essential as a majority of the posts are community based, the post holder will need a full valid driving licence and access to a car to use regularly for business purposes - including business insurance (unless you have a disability as defined by the Equality Act 2010)., The Service Line Leader is responsible for ensuring the successful delivery of high quality Care Pathways which effectively meet the needs of the people in Watford. As a member of the Adult Community Leadership team the Service Line Leader will play a leadership and implementation role in supporting the delivery of HPFT's vision, strategic goals and organisational objectives. The Service Line Leader has responsibility and accountability for service user safety and adherence to quality standards. Within the Adult Community Business Plan they also have responsibility for policy, management, strategic planning, priority setting, financial/workforce management, partnership development and operational management of all health and social care facilities within the East and North Strategic Business Unit including hospital and community service sites. As a senior manager the Service Line Leader will be required to act with limited guidance or direction, routinely acting within their own authority. The Service Line Leader will work closely with the senior management teams of other Divisions to ensure the effective co-ordination and operational delivery of health & Social care services in HPFT., · Lead the delivery of a service taking account of the Trusts transformation agenda and implementation of care pathways ensuring a cohesive, effective and seamless service is provided for service users. · Ensure the effective delivery of community based care services for the Division, working on a whole systems approach to achieve required levels of performance; holding staff accountable for their contribution to delivery of expected performance. · Accountable for the financial planning, financial balance and performance management of the Division. · Play a significant senior role in local partnerships to ensure clear leadership and tangible inter-agency collaboration to deliver broader long term service planning. · Enable a strong and effective team by providing strong and visible leadership and a clear strategic vision and direction for staff working within the Division. · Deliver effective communication of Division strategy and service delivery to the community served including external bodies, the media and the public. · Work together with Divisional Directors, Heads of Service and other Service Line Leaders to ensure equity across the HPFT in accessing services and take a lead role on priority areas across HPFT as and when required. All staff should comply with the Trust's Anti-Discriminatory Statement, Employee Charter, Trust Policies and Procedures, Code of Conduct and Equality and Diversity. Key Relationships and Communication Requirements Working relationships GP Commissioning Service users and their relatives/carers Executive Board Senior clinicians, directors and management team Other NHS organisations Local Authorities Third Sector employers Local and national voluntary organisations Staff representatives and trade unions The public Professional and regulatory bodies Independent Contractors Media Educational institutions (higher and further) Criminal Justice Agencies Governance Responsibility · Ensure high standards of staff governance are established and implemented, adhering to standards laid down in NHS code of conduct for managers and professional standards. · Ensure effective practice governance arrangements are implemented to support delivered services, giving the appropriate assurance to the Division that services are being managed and delivered in accordance with legal, statutory and strategic frameworks. · Ensure that effective arrangements are in place for managing incidents and complaints, with a focus on lessons learned. · Represent the Trust at formal processes where the safety and appropriateness of services is under external scrutiny. · Operate within the HPFT's Standing Orders, Standing Financial Instructions and Scheme of Delegation at all times, establishing and monitoring internal processes to ensure that throughout the management hierarchy due probity and compliance is a factor in all decision making. · Ensure effective utilisation of information systems to appropriately manage all types of data/records across the Division, between primary and secondary care and integration with health and social care information systems. · Responsible for ensuring that feedback from service users and carers is collected and used routinely to inform performance management and planning, ensuring that local processes are robust, practical and serve the interests of patients andpatient safety. · Ensure involvement of senior clinicians and professional heads in local practice governance to ensure high standards of care are provided. Duties and Responsibilities Safe and Effective Services · Responsible for the provision of the quality care within a complex range of health and social care services that interface across HPFT and with other healthcare providers. · Accountable for the effective operational management of all care pathways, requiring effective liaison and co-ordination with secondary care clinicians, managers, local politicians and primary care and other independent contractors. · Lead the establishment of clear frameworks and processes by which the Division will manage and monitor capacity on a day to day basis, ensuring effective escalation arrangements are in place to maintain safety with the ability to respond where capacity issues present a challenge. · Lead the development and delivery of services for health promotion and prevention, working closely with other agencies. · Ensure compliance with all statutory requirements e.g. CQC, HSE and implement relevant assurance systems to demonstrate compliance. Service Delivery · To work with the Divisional Director to implement care pathways that deliver cohesive and effective seamless service to the service user, embedding models of recovery and creating new organisational arrangements in the form of networks and service solutions to facilitate this approach. Ensure that the voice of service users and carers is well represented in service planning and delivery. · Develop relationships with primary care practitioners that enable the effective development of services within the Strategic Business Unit. · Manage service contracts in an efficient and effective manner ensuring that the focus remains the development and continuous improvement of services to service users. · Ensure rapid spread of Best Practice to deliver improvements in quality for service users and reduction in demand in secondary care. · Working within the Partnership Agreement to implement effective assessment and decision making processes with regard to social care supported by appropriate cost effective service models. · Working with other public services to build community-wide alliances with the public, service users, carers and their representatives, to support the development of locally appropriate services, ensuring the views of service users inform the planning and delivery of services. Leadership and Staff Management Responsibility · Create a strong and effective service team by inspiring others, providing motivational and visible leadership and a clear strategic vision and direction for staff working within the Strategic Business Unit. · Enable service modernisation and improvement across Strategic Business Unit to ensure effective use of resources and the reduction of waste, variation and harm. · Ensure that innovative ideas and suggestions for improvement are captured and acted upon when appropriate. Routinely promote the work of the Strategic Business Unit through exposure to national awards and recognition · Maintain and improve own knowledge, learning and ability to excel in the role setting an example for others. · Provide effective leadership across the Division to ensure that the workforce is fit for purpose and delivers objectives, including staff learning and development opportunities in line with individual PDRs to maximise talents and expertise. · Lead organisational change to deliver and implement agreed service initiatives across the area of control. · Support opportunities to develop joint posts and integrated teams with other partner agencies. This will often be where there may be significant barriers, organisational or personal to the adoption and acceptance of such plans. · Responsibility for ensuring that individual performance issues are addressed through appropriate policies and procedures. Financial Responsibility · Accountable for the financial planning, financial balance (including financial resources and physical assets) and performance management for the service line, acting on their own initiative with minimal supervision and being accountable to the Managing Director for their own decision making and local management. · Ensure effective budgetary and resource controls and monitoring processes are in place to support delivery of financial plans, devolving budgets as appropriate but with the necessary controls in place to ensure they have an oversight of financial/workforce management on a month by month basis. · Ensuring that appropriate clinical and performance information is available to support aims and objectives of the Strategic Business Unit in conjunction with Informatics and Performance Teams. Service Development and Improvement · Support the implementation of the Division's Workforce Plan ·· Deliver effective communication of the Division's strategy and service delivery to large bodies of senior staff within the Trust, to external bodies and the public where such proposals impact upon the broader community.

We are looking for someone who is passionate about delivering care to Adults with mental health issues and is also ready to deliver leadership of services in line with the NHS Leadership Framework to be an accountable and compassionate service lead.,

• First degree or equivalent and three years experience operating at a senior management level in a large complex organisation.
• Professional qualification in a relevant area of health or social care.
• Evidence of continuous professional and management development showing a combination of short courses, structured selfstudy or formal management courses
• Specialist knowledge of a number of disciplines acquired through training and experience over a significant period.
Desirable criteria
• Program and project management qualifications.
• Postgraduate management qualification at Masters level.
• Breadth of knowledge across all health and social care services from primary to tertiary care., Knowledge of national policy and standards of governance.
• Knowledge of NHS and Local Government strategies, policies and plans; in particular those linked with the reshaping of Mental Health and Learning Disability services
• Experience of planning and implementing service change.
• Experience of working with clinicians and multi - professional teams in achieving service improvement.
• Experience of working with partners and stakeholders in delivering changes to services.
• Extensive experience of working at a senior level in a large complex organisation.
• Experience of managing Staff and working with Staff TUs / Staff Representatives.
• Track record in delivering financial plans and budgetary management
• Evidence of achieving targets and objectives within a challenging environment.
• Motivating, coaching and developing individuals to achieve their potential.
• Ability to describe a clear sense of direction and purpose to motivate and enthuse staff and stakeholders.
• Ability to organise own workload and that of the team to meet objectives and operate effectively.
Desirable criteria
• Understanding of contracts and performance procedures.
• Knowledge of local statutory planning frameworks.
• Current knowledge of best practice gained through personal research.
• Experience of working closely with Commissioners to inform and implement policy initiatives., Excellent interpersonal skills in developing and maintaining effective, positive relationships with staff, colleagues and partners.
• Able to communicate verbally and in writing to inform and influence staff and stakeholders.
• Able to lead effective and empowered teams.
• Ability to negotiate effective solutions and outcomes for staff and services.
• Ability to manage conflict and tension in a proactive and constructive manner.
• Ability to direct and delegate effectively.
• Open, honest and approachable in relationships with staff, peers and colleagues in partner organisations.
• Willing and able to express opinions and views and corporate and partnership settings., Ability to use techniques such as option appraisal to underpin decision making.
• Ability to translate complex issues and problems into clearly articulated and understandable recommendations and plans.
• Ability to develop flexible and creative solutions to difficult problems and challenges., Open, honest and approachable in relationships with staff, peers and colleagues in partner organisations.
• Loyalty and professionalism with regard to team and organisation., Good IT skills and experience
• Standard keyboard skills.
• Car driver (unless you have a disability as defined by the Equality Act 2010 which prevents you from driving), Resilient in dealing with a challenging environment and in the face of conflict.
• Commitment to team working and to the development, empowerment and engagement of staff.
Desirable criteria
• Willing and able to express opinions and views in corporate partnership settings., Proactive in supporting broader organisational goals and other members of the team.
• Adaptable to change and constantly striving to improve and deliver high standards.
• Requirement to be on the on-call rota, You must have appropriate UK professional registration.
  
  Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission.
Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout