Service Line Lead

The post holder will support the development of the lived experience support and involvement agenda. They will assume deputised responsibility for developing, implementing and reviewing the lived experience workforce. They will contribute to the strategic planning and guiding lived experience voice through the lived experience support workforce and lived experience opportunities within the Trust. The post holder will work to support reporting, research and audit activities for all lived experiences. The post holder will contribute their lived experience of mental health challenges to deliver recovery-focused services, optimising the contribution of the Trust's lived experience workforce and service user and care involvement. By sharing the wisdom of their lived recovery experience, they will inspire hope and belief that recovery is possible in others.

We are committed to amplifying the voices of the people in our services and their Carers. A fundamental component of this ambition is the recruitment of senior people with lived experience to deepen this cultural commitment in HPFT. If you are someone who has lived experience and experience of working in an organisation like the NHS and understands something of what is required to drive that change, we would very much love to hear from you. As the current postholder is due to go on maternity leave, we are keen to cover this leave from mid August 2026 to mid February 2027 in order to maintain our progress and momentum in this work.,

• Completion of Peer Support Training
• Degree or able to demonstrate equivalent skills in research, writing or analysis
• Leadership training
• Evidence of continuing professional and personal development
Desirable criteria
• Project Management qualification
• Mentorship or Supervision Training, Lived experience of recovery from mental and emotional distress and experience of using mental health services
• Extensive working experience as a peer/lived experience worker
• Experience in managing and supervising peer/lived experience workers
• Experience in utilising co-production as a methodology for undertaking programmes of work
• Experience working with people with mental health challenges and supporting them to access opportunities beyond mental health services
• Experience in supervision of others (in paid or unpaid capacity)
• Experience in delivering training and presentations to a wide range of audiences
• Experience in implementing recruitment and selection processes
• Experience in facilitating group work
• Experience in liaising and working with colleagues from other disciplines
Desirable criteria
• Experience in delivering mentoring and/or supervision/appraisal
  
  The key to this role will be managing and supporting the lived experience workforce and promoting the inclusion of the 'user voice' by offering opportunities to be heard and effect change within the Trust. You will also be key to the ongoing strategic delivery of lived experience opportunities within the Trust, and the establishment of an outcome framework for this platform of work. On the inclusion side, the post holder will also contribute to a culture of parity whereby all protected groups are afforded fair and equal treatment in the Trust. You will be based alongside your management colleagues in one of our hubs in the Trust.
You will use both your lived experience and your competencies in the workplace. In keeping with all posts within HPFT there will be an authentic commitment towards support and development of the postholder.Working for our organisation We are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout, HPFT supports people with mental ill health, learning disabilities and autism across Hertfordshire, Buckinghamshire, Norfolk and Essex. We employ around 4,500 people who deliver these services within the community and in inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services and medium and low secure learning disabilities services. We have operated as a NHS Foundation Trust since our authorisation in August 2007.