Service Lead

Purpose: To lead a team of support workers within Coppice Side Court, Swadlincote to delivery quality care and support to the people we support in order to achieve their individual goals and to lead full and productive lives as valued member of their community

Main Duties and Responsibilities:

Leadership

To be responsible for the day to day running of the support services operated with responsibility for the continuation of the service 24 hours a day with actual hours of work arranged according to the needs of the service

With support from the line manager, ensure the services provided adhere to Real Life Options values, 'ordinary life' principles, CQC and Supporting People requirements, acting as a role-model for the staff team

Undertake specified, managerial responsibilities which contribute to the overall management of the support services provided

Ensure that the requirements and responsibilities as detailed within the Health and Safety Policy are adhered to at all times, promoting a safe working and living environment for both staff and service users

Ensure agreed appropriate levels of support are provided to individuals. Organise staff rotas to make the best use of resources and maintenance of appropriate cover

Handle complaints in line with organisational policy, seeking and following advice from your line manager

Contribute to effective budgetary management of the service

Where required ensure that maintenance is carried out in respect of property, household or service vehicle

Follow in-service and organisational record-keeping procedures which comply with the Data Protection Act 1998. Submit all reports and returns to Head Office in a timely manner

To complete in house induction of new staff and continued on the job coaching promoting and supporting their skills development through regular observation, supervision and appraisal

Service Delivery

Be involved in the assessment of service users and potential service users

Play a key role in the assessment of the service user and development of a Person Centred Plan, facilitating participation of all workers in implementation of the agreed plan

Implement care procedures and plans which support the service user in a manner which respects their dignity and promotes development of their independence and quality of life

Identify and implement strategies to involve service users in the selection of new staff

Where required as part of the support plan, assist the service user in all aspects of their personal care

As appropriate, provide support and guidance to the service user in keeping their home clean and tidy which may include carrying out household tasks

Support the service user to develop their social and personal skills providing encouragement and support both in their home and in the community

Encourage and support the service user to develop meaningful leisure interests and activities

Ensure medication procedures are in place and service users are supported as appropriately

Liaise with families, social workers and other professionals on behalf of the service user and the service and participate in case conference/reviews

Where appropriate assist the service user with their routine contact with GP's dentist and ensure all relevant health records are up to date

Where appropriate and in consultation with the advocate and Registered Manager set up and monitor routines which promote the efficient management of the service

Liaise with external agencies concerning the maintenance of the property

Where appropriate support the service user whilst on their chosen holiday

Managerial

With the support of your line manager ensure management practices adhere with equal opportunities at all times

Participate in the recruitment and selection of staff in line with the establishment for the service and in the recruitment of a bank of relief workers

Ensure that the induction and on the job training of new staff to the service promoting and supporting the skills development of all staff is completed

Undertake regular supervision of staff team

Monitor and manage attendance and absence raising concerns directly to your line manager who will implement the Attendance Management Policy consistently

Ensure all staff are familiar with organisational policies and procedures which are implemented throughout all aspects of service provision

Support regular ream meetings, facilitating good communication and feedback within the staff team

Ensure that the work practice of all workers enable the service user to be involved in daily and longer term decisions

Ensure staff are familiar with and understand emergency and security procedures

Identify any training needs that support staff might require

Other Responsibilities

Where agreed, support service users to control their personal monies with proper accounting of expenditure

Adhere to organisational policies, procedures and work practices

Work within a rota which may include day, evening and weekends and sleep-in duties

Attend and participate within team meetings and service user reviews

Provide flexible cover for colleagues in the event of holidays, sickness and emergencies

Participate in and induction programme and ongoing training as required

Receive regular supervision to increase knowledge, identify training needs, evaluate work performance, aid and assess professional development