Service Lead

£70000-£90000

Postaladdress Uk, Newtown, Cambridge

Posted 3 days ago, 30 Apr | Get your application in today.

Closing date: Closing date not specified

Job ref: 7115a8cf46454115bcfa91fbc8c04249

Location ref: Newtown, Cambridge

Proactively managing technical service delivery, working with customers, partners, and internal teams
Leading service review activities, including improvement planning and performance reporting
Supporting delivery against agreed SLAs
Leading initiatives for the ongoing improvements of customer service frameworks
Supporting the operations team to develop SaaS based service modules for the product portfolio
Ensuring successful service onboarding
Working in partnership with customers and internal teams to understand technical implementations

Experience in a technical service delivery role working in a product development organisation
Experience in technical service delivery in a B2B environment
Methodical approach to problem solving
Experience working for a SaaS-based company
Experience working within software/hardware product development lifecycle
Ability to build strong relationships with customers and colleagues
Ability to meet tight deadlines
Excellent communication skills
Service or project management qualifications (desirable)

https://www.jobs24.co.uk/job/service-lead-126769678