Service Lead

We have an exciting opportunity for a Service Lead to join our supported living service in Brotton. This is a key role where you'll support the delivery of high-quality, person-centred services, enabling people to achieve their individual goals and live full, valued lives within their community.

Reporting to the Deputy Manager, you'll support the effective leadership and management of services, providing guidance to staff teams and ensuring positive outcomes for the people we support.

About the Role

As a Service Lead, you will:

Lead and support a cluster of services, including two supported living services and a small outreach service, in the Manager's absence
Support the day-to-day running of services to ensure agreed levels of support are delivered
Complete staff rotas and provide supervision and guidance to staff teams
Attend reviews with the people we support and contribute to positive outcomes
Update and maintain support plans and risk assessments
Complete medication and finance audits
Ensure safeguarding procedures are followed and promoted across services
Act as a role model for staff, promoting good practice and positive values
Lead, attend and contribute to team meetings and service user reviews
Ensure medication procedures, activity timetables and daily routines are upheld
Undertake specified managerial responsibilities contributing to overall service management
Support on shift where required to meet the needs of the people we support

You will also play a key role in assessing individuals and developing Person-Centred Plans, supporting staff teams to implement these effectively.

Working Pattern

The role is typically 80% on shift and 20% off shift completing administrative duties
Due to service needs, you may occasionally work 100% on shift
Flexibility is essential and may include evenings, weekends and sleepover cover

Level 3 qualification in Health & Social Care
Demonstrable experience supporting people with learning disabilities in an enabling environment
Strong understanding of, and commitment to, Person-Centred Care
Knowledge of the needs of people with learning disabilities, autism, mental health needs or complex care

Desirable:

Experience leading or supervising a staff team
Full UK driving licence

Personal Qualities

We're looking for someone who can demonstrate:

A positive attitude to the development of people with learning disabilities
Ability to take responsibility and lead by example
Good communication skills
A strong commitment to people with learning disabilities
Reliability, honesty and trustworthiness
Flexibility to meet the needs of individuals and services, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Real Life Options is a registered charity supporting people with learning disabilities and autism. Join us and start each day knowing you're making a real difference - supporting greater independence and creating more opportunities for the people we support.

You'll have a rewarding role working with a supportive team and the opportunity to make a real difference to people's lives. We'll support you throughout your career to learn, develop and grow.

Our Values

Everything we do is guided by our values of:
Respect - Honesty - Responsibility - Excellence

Benefits and Rewards

At Real Life Options, we treat our people with the same respect and care we show to the people we support. In return, we offer:

28 days paid holiday (pro-rata for part-time)

Fully accredited training to help you thrive

Employer-contributed pension scheme

Health Cash Plan (for contracted staff)

️ £10,000 Life Cover

Free Employee Assistance Programme (incl. counselling & financial support)

️ Access to discounts via our Reward Gateway

Financial Wellbeing Scheme