a Service and Installation Advisor to join us and provide administrative support, liaise with our customers, suppliers and car dealerships and assist in the planning of vehicle installations!We are looking for an energetic, enthusiastic, dynamic administrator, who is keen to work in a fast-paced environment, making a difference to people's lives by improving their mobility.In addition to this as our Service and Installation Advisor you will be responsible for:

• Meeting, greeting and looking after customers attending site.
• Responding to incoming calls and proactively dealing with customer queries etc.
• Ordering of parts for installations / Warranty / Repairs with clear communication to staff and customers to ensure delivery timescales and requirements are met
• Ensuring that all parts are received, stored and distributed to the fitters in good time
• Ensuring all relevant workshop paperwork is accurate, in line with company requirements
• Liaising with Managers and Dealers in preparation of pending work post demonstration
• Progressing work from confirming and placing orders for parts
• Booking installations and progressing these through the diary system, allocating mobile or workshops hours
• Administration and invoicing throughout to completion
• Addressing customer and dealer queries and utilising the assessor's diary for leads
• Dealing with repairs and maintaining customer and dealer relationships
  
  Previous experience in office administration, alongside a strong customer focus.
• Previous motor trade experience would be an advantage
• Excellent professional telephone manner
• Excellent organisational skills
• Accurate - with good attention to detail
• Competent IT skills
• The ability to deal effectively and professionally with internal and external customers
• The ability to work independently or as a member of a team
• Self-motivated
  
  Great Benefits: Auto Enrol Pension Scheme, 23 days holiday plus statutory (initially, increasing with service), Life Insurance, Employee Assistance Programme, Profit Related PayWe are Adaptions Installation Company and we are recruiting!Installing vehicle adaptations for people with disabilities or limited mobility, we are a group of family-owned companies on an exciting journey, with ambitious growth plans.We are growing the range of products we offer and install that support our customers, and increasing the regions in which we operate.AIC operates in a very niche and rewarding industry making independent mobility accessible to all, by adapting vehicles to suit each customer's individual needs.With a list of over two hundred adaptations that we install, and an ever-changing choice of vehicles available to customers, we offer a varied role and exciting challenges as we develop the way in which we install to keep up with market developments.We now have a very exciting opportunity for