Service Information & Promotion Coordinator (SIPC)

You will be providing a pivotal role in enhancing the visibility and reputation of the service through effective communication, reporting and strategic promotion. The primary aim of the role will be collating data, supporting development / reporting, sharing data and updates between delivery partners. They will also promote and raise awareness at a county level of the service to develop and expand networks, organise group and promotional events/activities; updating and maintaining the accuracy of associated software and databases. We are looking for someone who:

• Has excellent communication skills
• Can manage own time effectively with a keen eye for detail
• Can complete tasks to the highest quality
• Can monitor and maintain own standards ensuring work is accurate
• Is experienced in working with a diverse range of people and providing a welcoming environment for clients
• Has an understanding of the issues affecting society and their implications for clients and service provision
• Is in possession of a full driving licence and use of a car, or otherwise able to fulfil the travel requirements necessary
Full training and support will be given to the successful candidate to enable them to carry out their role Responsibilities / Key Tasks:
• To maintain confidentiality, use discretion, and exercise sound judgment in all areas of responsibility.
• To disseminate information effectively to relevant stakeholders.
• To promote services and initiatives through various channels.
• To manage and execute digital marketing activities.
• To foster collaboration with internal and external partners.
• To prepare and submit comprehensive reports and manage administrative tasks.
What we offer in return:
• 28 days entitlement plus bank holidays pro-rata
• Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS)
• Opportunities for further training and continuous professional development
• Internal progression opportunities
• Supportive environment
• Remote/flexible working opportunities, subject to management approval
• Paid DBS application, where applicable
• 5% pension contributions
• 3 month's full contractual pay for maternity, upon meeting qualifying criteria
We value the health & wellbeing of our teams, and this is very important to us. As such, we offer time out breaks and Telus Health Employee Assistance Programme for all staff and volunteers.

Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Do you have a passion for working in the heart of your local community and are driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you. Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won't turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.


• Salary: £24,850 - £26,203
• Hours: 37.5 hours per week (Monday to Friday)
• Location: Hybrid Working -a few days per week from one of our offices, a few days from home depending on service needs.
• Contract: fixed-term until March 2027 with possible extension depending on funding