Service Improvement Lead

As Senior Service Improvement Lead, you will:

• Drive, support and influence the delivery of day to day insight management and quality assurance systems for Best Start Family Hubs in Walsall, in line with legislative requirements, national and local policy and strategy.
• Undertake a range of performance reporting in support of projects and programmes across Best Start Family Hubs as required, using analytical tools and producing reports and charts that promote a data driven culture.
• Collaborate with partner agencies, including schools, health services, police and the voluntary & community organisations to provide integrated tools for service improvement.
  
  Walsall Council is seeking a highly motivated and analytical Senior Service Improvement Lead to support the continued development and impact of our Best Start Family Hubs programme., We are looking for someone who:
• Has an in depth knowledge and passion for the potential impact of Family Hubs
• Understands the impact of poverty, oppression, and discrimination on families; specific areas of family stress e.g. mental/emotional health, offending, drug, alcohol and substance misuse, domestic abuse etc.
• Is confident working with complex datasets and translating insight into practical improvement actions.
• Can influence, challenge and support colleagues and partners in a constructive way, If you are passionate about using insight and evidence to improve services for children and families, we would love to hear from you.
  
  At Walsall, we are proud of our ambitious Best Start Family Hubs programme, bringing together services to support children, parents and carers from pregnancy through early childhood and beyond. This role offers a real opportunity to shape how we understand need, measure impact and improve services across the borough.
We offer flexible working, a supportive leadership culture and the chance to be part of meaningful system change that improves lives. Walsall Council's Children's Services are the only Ofsted 'Outstanding' local authority in the Black Country. During a visit in May 2025, Inspectors described Walsall Council as a place where children were at the heart of. The council's journey of continuous improvement started in 2017 and has since transformed into a service with a clear vision, clear priorities and a clear plan, all informed by the views of our staff and children. Staff are at the core of delivering great outcomes for children and young people in Walsall, which is underpinned by our Walsall Right 4 Children vision. The latest Ofsted inspection demonstrated that staff in children's services are proud to work for Walsall Council and feel supported to do great work., At Walsall Council, we appreciate that AI can be a useful tool for ideas or guidance. However, we encourage you to make sure your application reflects your own voice and experiences. Over-reliance on AI can make responses feel less personal, and we really want to understand what makes you unique. Your experiences, skills, and perspective are what set you apart, so please ensure your application as a whole - particularly your 'Supporting Information' - reflects your own voice.