Service Dispatch Coordinator

Permanent Overview We are recruiting for a Service Dispatch Coordinator to join a busy and fast-paced service operations team based in Watford. This role is central to the coordination of field service activity, ensuring engineers are efficiently dispatched, service requests are processed within SLA timeframes, and all service administration is accurately maintained across ServiceMax and SAP. You will act as a key link between customers, engineers, and internal teams, ensuring high-quality service delivery and accurate system management at all times. Key Responsibilities Dispatch Field Service Engineers in line with SLA requirements (including urgent work orders within tight timeframes) Manage service contracts, work orders, quotations, and invoicing via ServiceMax and SAP Coordinate preventative maintenance schedules, installations, and reactive service calls Process service billing including credit/debit notes and re-invoicing where required Order and coordinate delivery of spare parts
to engineers and customers Maintain accurate and up-to-date customer and service records across CRM systems Liaise daily with customers, engineers, sales, and technical support teams Support service contract renewals and ensure documentation accuracy Monitor and manage resource scheduling to optimise engineer utilisation Ensure data integrity and compliance across all service systems Support reporting requirements including service performance and SLA tracking Candidate Requirements Previous experience in a Service Administration, Service Coordination, or Dispatch role Strong working knowledge of ServiceMax and/or SAP is essential Experience in a technical, engineering, or field service environment preferred Strong organisational skills with the ability to manage competing priorities Excellent communication skills (internal teams + external customers) High attention to detail and accuracy in data and system management Confident IT user, particularly Excel and Outlook Desirable Experience

Working within SLA-driven service environments Exposure to field engineering scheduling or logistics coordination Experience managing service contracts or billing processes Benefits Hybrid working (3 days office / 2 days remote) 25 days holiday + birthday leave Private healthcare & dental cover Pension scheme Supportive and collaborative team environment Strong training and development on ServiceMax / SAP systems Apply now or message me directly to find out more