Do you have the vision to transform local government? The ambition to lead digital-first services and the determination to embed prevention-first strategies that truly make a difference? This is your once-in-a-lifetime opportunity. We are seeking a bold, innovative, and forward-thinking Service Director, Customer Experience, Digital & AI to join us at the forefront of public service reform. This is not your typical local government role, this is a chance to revolutionise how we deliver services, harness the incredible potential of emerging AI technologies, and help create a lasting impact for individuals, families, and communities. As part of our ambitious public sector reform agenda, you will have the freedom and support to shape and deliver cutting-edge solutions. Your focus will be on using technology, deep data insights, and early intervention to stop problems before they start. By leading on prevention-first strategies, you'll empower our teams to support people earlier in their lives, preventing crises and delivering meaningful change. We are offering:

• A unique leadership role where you'll drive both digital transformation and prevention-first strategies.
• The opportunity to harness the power of AI and machine learning, alongside integrated data and insights, to predict and respond to service demands proactively.
• The freedom to innovate, with a strong mandate to shape future services that are simple, inclusive, and trustworthy.
• The chance to collaborate with partners across the public, private, and third sectors, influencing regional and national reform.
This is more than a job, it's a career-defining opportunity to make a difference. With robust support, resources and the autonomy to lead transformative change, you'll play a key role in reshaping how local government serves its people. What You'll Be Doing
• Leading on prevention-first and digital-first strategies to transform services and improve lives.
• Embedding data-driven, AI-powered solutions that enable early intervention and reduce demand for crisis services.
• Partnering with our public sector reform team and external stakeholders to deliver innovative, community-focused solutions.
• Championing the voice of the customer and ensuring services are accessible, equitable, and future-ready.
  
  A leader who thinks big, acts boldly, and inspires others.
• Experience in digital transformation, AI, and using deep data insights to deliver smarter services.
• A proven ability to embed prevention-first approaches that create lasting impact.
• Passion for public sector reform and the drive to make a meaningful difference.