Service Development Manager

We are seeking an experienced Service Development Manager to lead transformation, quality improvement and performance across Audiology services. This is an exciting opportunity to enhance patient outcomes and experience through innovation, efficiency and continuous improvement.

Working with clinical, operational and corporate teams, the postholder will lead improvement programmes from design to implementation and evaluation. Using project management, quality improvement and change management approaches, they will redesign pathways, optimise processes, strengthen governance and improve performance.

The role includes analysing performance, undertaking service reviews, developing business cases and delivering sustainable improvements aligned with organisational priorities and population needs. The postholder will support compliance, quality assurance, operational efficiency and patient-centred care while embedding a culture of continuous improvement., The Service Development Manager will lead service transformation, quality improvement and performance across Audiology services. Working with clinical and operational leads, they will drive demand and capacity planning, pathway reviews, audits and workforce optimisation to improve efficiency, performance and patient outcomes.

The postholder will develop and deliver improvement plans aligned to the Paediatric Hearing Services Improvement Programme (PHSIP), Trust priorities and national standards. Key responsibilities include service reviews, root cause analysis, pathway redesign and implementation of sustainable improvements to reduce delays, improve patient flow, optimise clinic utilisation and enhance patient experience.

They will oversee waiting list management, referral and booking processes, data quality, Auditbase (EPR) optimisation, performance reporting, dashboard development and compliance monitoring. The role includes applying project management methodologies to support effective governance, risk management, stakeholder engagement and delivery of measurable outcomes.

The postholder will analyse data, develop reporting systems and support the use of improvement methodologies to inform decision-making. The role also involves preparing reports and presentations for senior leaders and stakeholders.

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.