Service Desk Technician

We are looking for a proactive and customer-focused Service Desk Technician to join our Service Desk Team at the Education for Industry Group. You will play a key role in ensuring the smooth operation of our service desk, handling support requests directly while setting a strong example for junior team members. In this role, you will monitor support tickets from receipt through to resolution, ensuring timely and effective responses. You will also work closely with the Service Desk Manager to identify opportunities for service improvement, helping to prevent issues before they arise and reducing reliance on reactive support. As a technical expert on EFI's technology estate and software systems, you will develop and maintain detailed knowledge to meet evolving business needs. Collaboration with teams across the organisation will be essential as you support the delivery of a high-quality, reliable service to staff and stakeholders.

Qualifications: A relevant IT qualification or equivalent professional qualification. Experience: Demonstratable experience within an IT Service Desk environment and Service Desk role. Expertise: Excellent knowledge of Microsoft systems, including Office 365, technological assets such as A/V equipment, telecoms equipment, computers and network devices and proficiency in both Active Directory and Azure administration, networks and systems. Passion: Strong commitment to delivering high-quality technical support, improving service performance, and supporting young people, their education and colleagues by ensuring a smooth, reliable digital experience for all users.

(Main office) FRA Academy: Electra House - London, Moorgate EC2M 6SE and LCBT Academy: 3-5 Fashion Street, London, E1 6PX About EFI Group EFI Group has a bold mission to transform lives, careers and industries through pioneering, industry-led education in fashion, beauty and apprenticeships. Our vision is to deliver exceptional learning experiences, driven by innovation, inclusion, employability, and excellence., We foster a culture where our team members can lean on each other, recognise each other, and celebrate together! At EFI, we prioritise your growth and wellbeing with a range of fantastic benefits, including

• Generous and Flexible Leave Options: A range of enhanced leave options, including birthday and celebration leave.
• Market-Leading Family-Friendly Pay: Including six months of fully paid maternity, adoption, and shared parental leave.
• Monthly Wellbeing Allowance: Including a customisable monthly wellbeing allowance of £50, and funded counselling/CBT through Education Support Employee Assistant Programme.
• Pension: We offer a 5% employer pension contribution, supporting you in planning for your future., From £25,350 to £26,650 per annum, subject to qualifications and experience