Service Desk Engineer

Salary not available. View on company website.

Gem Partnership, Peterlee, County Durham

Posted 2 days ago, 10 Jul | Get your application in today.

Closing date: Closing date not specified

Job ref: 7eea85ba6e8546f68658f0ab2d446b0e

Location ref: Peterlee, County Durham

Act as the first line of support for IT issues via phone, email, and ticketing systems.
Remotely troubleshoot hardware, software, and network problems, escalating when required
Utilising strong knowledge of Microsoft 365
Remote hardware maintenance and support
Configure and support desktops, laptops, and mobile devices
Keep tickets updated and resolved in line with SLAs

Proven experience in an IT support or service desk role, specifically within an IT Managed Services environment
Strong knowledge of Windows OS, Microsoft 365, and Active Directory
Holder of a current Microsoft certification (365, Azure etc.)
Hold an up-to-date CompTIA A+ certificate (desired)
Excellent troubleshooting and problem-solving skills
Customer-focused with strong communication skills

My client, based in South Tyneside, is My client is a rapidly growing IT business, who provide a managed service solution to organisations across the UK.

https://www.jobs24.co.uk/job/service-desk-engineer-127095135