â- Triaging and managing incoming enquiries and supporting resolving as required

â- Handling support calls and tickets logged by the business

â- Maintaining accurate records and adhering to GLLs policy and procedures

â- Working with a team that is integral in supporting the business on a daily basis

At GLL, you will be working towards a Customer Service Practitioner Level 2 Apprenticeship Qualification over the course of 15 months.

GLL has a great range of benefits for its employees:

â- A Values driven organisation with learning & development to support career development

â- Discounted gym membership for you and your partner

â- Discounts across thousands of retailers (GLL Extras)

â- 25% off Red Letter Days & Buy A Gift

â- 20% off GLL spa experience treatments and associated products.

â- Ride to work scheme

â- Free eye tests and discounted glasses

â- Good Pension schemes

â- Exclusive discounts on our villas in Portugal & Ski Chalets in Bulgaria

â- Health assurance

â- We are an inclusive employer. We seek and welcome diversity in our teams.