Service Desk Analyst
Pilgrim's Europe, Cheap, City and County of the City of London
Service Desk Analyst
Salary not available. View on company website.
Pilgrim's Europe, Cheap, City and County of the City of London
- Full time
- Permanent
- Onsite working
Posted today, 8 Nov | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
Job ref: 29178a28a19a4ccf9a89144825ba910c
Location ref: Cheap, City and County of the City of London
Full Job Description
to join our 24/7 European IT Service Desk team, delivering high-quality, customer-focused support across the business. This is an exciting opportunity for someone passionate about technology, service excellence, and continuous learning.
What You'll Do
Provide first-class IT support across incidents and service requests
Manage and prioritise tickets within agreed SLAs
Resolve issues at first point of contact wherever possible
Support major incidents and VIP requests
Maintain accurate ticket updates, categorisation and ownership
Contribute to service improvements and knowledgebase content
Work closely with wider IT teams to ensure seamless support
Strong customer service and communication skills
Experience in an IT or technical support environment
Calm, professional approach in fast-paced situations
Analytical mindset with strong problem-solving skills
A flexible, positive team-player attitude
IT qualifications or ITIL experience (desirable)