Service Desk Analyst

Salary not available. View on company website.

The National Gallery, City of Westminster

Full time
Permanent
Onsite working

Posted 1 week ago, 3 Jun | Get your application in now before you miss out!

Closing date: Closing date not specified

Job ref: fc6c1bd784664233b8fd51271532ef4b

Location ref: City of Westminster

The National Gallery

Full Job Description

An exciting opportunity to join the Information Systems Service Desk team at The National Gallery, supporting over 450 users and a range of key business systems. This role is ideal for someone early in their IT career who is keen to develop into a broader technical support position.

You will act as the first point of contact for IT support, delivering excellent customer service and resolving issues at first contact wherever possible. This includes logging, prioritising and managing incidents through the ITSM system, as well as supporting account access and Microsoft 365 queries.

As you develop in the role, you'll take on 2nd Line responsibilities, including handling more complex issues, supporting user lifecycle processes, assisting with device deployments, and contributing to problem and change management.

This is a fantastic opportunity to join a dynamic team with a number of key projects planned, making it ideal for someone eager to learn and grow within IT service delivery.

Direct job link

https://www.jobs24.co.uk/job/service-desk-analyst-126927224

Service Desk Analyst

Full Job Description

Direct job link

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