Service Desk Analyst
Foreign, Commonwealth & Development Office (FCDO), Old Stratford, Northamptonshire
Service Desk Analyst
Salary not available. View on company website.
Foreign, Commonwealth & Development Office (FCDO), Old Stratford, Northamptonshire
- Full time
- Permanent
- Onsite working
Posted 3 days ago, 2 May | Get your application in today.
Closing date: Closing date not specified
Job ref: 2ee439416d36445eba45d81d7d0bcaaf
Location ref: Old Stratford, Northamptonshire
Full Job Description
At FCDO Services, your work helps protect the UK at home and overseas. From securing government technology to supporting systems used across the world, this is IT support at a scale and importance you won't find anywhere else. This is your chance to join a cutting-edge Digital & Data team supporting mission-critical services for UK government. What you'll be doing You'll be at the heart of the Service Desk, keeping services running smoothly, securely and on track. Your role will include:
- Owning and managing Service Desk queues and phone lines
- Logging, prioritising and resolving incidents and service requests
- Investigating technical issues and restoring service quickly
- Working with incident, problem and service transition teams
- Supporting major incidents and ensuring clear handovers between shifts
- Documenting fixes, workarounds and knowledge articles to improve future support You'll work with modern tools and technologies while supporting systems that really matter.
- IT Service Desk, Incident or Request Fulfilment environments
- Microsoft OS, Microsoft 365 (including Entra ID), and Office applications
- Remote support tools such as MS Teams, MSTSC or MSRA
- Strong customer service and communication skills Qualifications such as NVQ Level 3 / Advanced Apprenticeship in IT are essential. ITIL, ServiceNow and Agile knowledge are a plus, but not essential.
This role would suit someone with experience in:
London, England, United Kingdom > 1000 employees Corporate / Direct Employer Government Digital and Data is a community of experts leading digital transformation in government, creating more efficient services that have a meaningful impact on people's lives. Government Digital and Data professionals benefit from cross-government events and learning. From webinars from the world's leading innovators to digital upskilling sessions.They enhance our professionals' skills and capabilities, which ultimately enables them to be a part of the world-leading advancements in digital transformation and government innovation.