Service Desk Analyst

Runnymede Borough Council, Addlestone, Surrey

Service Desk Analyst

Salary not available. View on company website.

Runnymede Borough Council, Addlestone, Surrey

  • Full time
  • Permanent
  • Remote working

Posted 2 weeks ago, 13 Jul | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: cb978cfff5fa46d58483504ccce95956

Full Job Description

Runnymede Borough Council is looking for an experienced Service Desk Analyst to join our forward-thinking Digital Services team. Based at our modern Civic Centre in the heart of Addlestone's regeneration zone, this is an exciting opportunity to support and drive digital innovation across the Council.

In this highly visible and customer-facing role, you'll be the first point of contact for many of our staff, ensuring they receive timely, professional, and effective technical support. You'll play a key part in troubleshooting and resolving IT issues, implementing new technologies, and maintaining high service standards across our digital environment.

What You'll Do

Deliver excellent customer service by clearly communicating technical solutions to non-technical users
Support the rollout of new systems and technologies across the Council
Maintain accurate documentation and contribute to service improvement initiatives
Collaborate closely with senior support colleagues

At least 5 years of experience in a technical IT support role
Strong knowledge of Windows 11, networking, and server environments
Proficiency in PowerShell, Python, or another scripting language (desirable)
A calm and professional approach under pressure, with a proven record of delivering quality results
Excellent communication skills with the ability to simplify technical information for a wide audience
A strong customer service ethos and the confidence to liaise with stakeholders at all levels
Experience in the public sector or a passion for innovative technology in local government would be an advantage.

Runnymede Borough Council is a progressive and ambitious organisation committed to delivering outstanding services. We are proud of our award-winning teams and forward-thinking culture. We invest in our people and encourage continuous development and innovation., If you do not hear from us within two weeks from the closing date you have not been successful on this occasion. Thank you for considering Runnymede Borough Council.

Runnymede Borough Council is committed to safeguarding and promoting the welfare of children and adults with care support needs and expects all staff and volunteers to share this commitment. You may be requested to present your identification at the interview stage and there will be several checks conducted during the onboarding process inclusive of an enhanced DBS check for specified roles.

Hybrid working 3 days in the office, 2 days working from home
Flexible working 7am-7pm (Core hours are 10-11.30am & 2.30pm-4pm) and Flexi-leave
28 Days annual leave, plus 8 days bank holidays and 1 extra day at Christmas
Excellent Pension Scheme, including access to an Additional Voluntary Contributions
Free Parking
Training and development opportunities
Payment of one professional membership per annum
Cycle to work + further related discounts
Season ticket loan
UK Healthcare plan after 1 years' service
Dental insurance plan after 3 years' service

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