Service Desk Agent
Cennox Ltd, Far Royds, Leeds
Service Desk Agent
Salary not available. View on company website.
Cennox Ltd, Far Royds, Leeds
- Full time
- Permanent
- Onsite working
Posted today, 4 Nov | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
Job ref: 7acb45ab5d74478ba0fbf884e6286233
Location ref: Far Royds, Leeds
Full Job Description
We're looking for a Service Desk Agent to be the friendly voice on the other end of the phone, supporting customers with their self-service machines and making sure everything runs smoothly. You'll be part of a supportive team that values collaboration and great customer service.
What you'll be doing
Answering calls and help customers with first-line support.
Keep an eye on accounts and fix issues before they become problems.
Log and manage service calls from start to finish.
Work closely with engineers and subcontractors to get things done.
Keep records accurate and up to date.
Experience in a busy call centre or similar environment.
Great communication skills and a positive attitude.
Ability to work to deadlines and stay calm under pressure.
Team player with a knack for problem-solving.