Service Designer - Telford or Worthing and remote - 3 months+
Octopus Computer Associates, Worthing
Service Designer - Telford or Worthing and remote - 3 months+
Salary not available. View on company website.
Octopus Computer Associates, Worthing
- Full time
- Temporary
- Remote working
Posted 1 day ago, 16 Oct | Get your application in today.
Closing date: Closing date not specified
Job ref: 99fd593769af47839bd2c45af431371d
Location ref: Worthing
Full Job Description
- Work collaboratively with user researchers, interaction designers, content designers and performance analysts as well as with software developers, policy and legal teams to produce outstanding digital services
- Deliver world-class, user-centred services that help transform the way services are used so that they are more efficient, simpler, faster and easier to use
- Lead design on easy-to-use, accessible services whilst maintaining a deep understanding of user needs and business objectives
- Bridge organisational boundaries to help make designs a success
- Lead the design perspective in discussions with teams and stakeholders, highlighting opportunities to establish benchmarks and to identify measures to track the impact of changes
- Use engaging storytelling and visual methods to demonstrate the outcomes of user centred research and design to both technical and non-technical stakeholders
- Contribute to the development of new value propositions for existing and new clients where necessary
- Promote design-led service transformation through education, process improvements and ideation/experimentation across the account.
Experience creating high-quality service design deliverables, including personas, experience maps, insights packs, user flow maps, and service blueprints - Ability to thrive in highly complex service areas
- Ability to establish and communicate design solutions that fulfil user needs and business objectives
- Experience visualising whole, end-to-end services across multiple business areas and government departments
- Ability to collaborate effectively, build strong working relationships and work as part of a team with a proactive and positive attitude
- A positive user-centred design mentality, the ability to share best practices, coach team members and educate the wider account
- Ability to think differently and bring a different lens to stakeholder and user problems as well as be open to try new ideas when the opportunity arises.
- Communicate complex design concepts, show good judgement and evangelise the benefits of user-centred design. Candidate will ideally have knowledge of CESA. Please send CV for full details and immediate interviews. We are a preferred supplier to the client.
Direct job link
https://www.jobs24.co.uk/job/service-designer-telford-or-worthing-remote-3-127598521