Service Designer

We are looking for a Service Designer to join the Product function at Birmingham City Council, helping to design and improve services that make a real difference for residents, businesses and colleagues across the city. In this role, you will contribute to the design of services, processes and experiences that span people, systems and technology. You will work as part of multidisciplinary teams, supporting the delivery of user-centred, accessible and inclusive public services. This is a great opportunity for someone with service design experience who wants to grow their skills, work on meaningful public sector challenges, and be part of a supportive design and product community. What You'll Be Doing

• Contributing to the design and improvement of end-to-end services, working under the guidance of senior practitioners.
• Supporting discovery, research and design activities to understand user needs and service problems.
• Helping to map services, identify pain points and co-design improved experiences with users and colleagues.
• Working closely with product managers, developers, researchers and service teams in multidisciplinary environments.
• Applying user-centred design methods to help teams test ideas, learn quickly and improve services iteratively.
• Championing accessible, inclusive and human-centred design principles.
• Learning from feedback, data and evidence to continuously improve your practice.
• Contributing to the wider design and product community by sharing learning and supporting collaborative ways of working., Work on services that directly impact the lives of Birmingham's residents and communities.
• Be part of an expanding Product and User-Centred Design function within Digital & Technology Services.
• Learn and grow alongside experienced designers, product managers and technologists.
• Develop your career in a supportive environment that values learning, coaching and continuous improvement.
• Contribute to the transformation of digital and non-digital services in one of Europe's largest local authorities.
  
  This role is well suited to someone who is passionate about user-centred design and motivated by improving public services., Demonstrable experience or exposure to service design, user-centred design or related practice.
• An understanding of working in agile environments as part of multidisciplinary teams.
• Strong design skills, communication and interpersonal skills, with confidence to collaborate and contribute ideas.
• A thoughtful and reflective approach, willing to challenge assumptions and learn from evidence.
• A commitment to designing services and products with the user experience at the centre.
You'll be curious, optimistic and open to learning - comfortable trying new approaches and working through complex problems with others.

in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Job Description and Person Specification Copy of A10264 Delivery Manager JDPS (1).pdf We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration. Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here, Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:
• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.