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Service Designer

NatWest Group, City of London

Service Designer

Salary not available. View on company website.

NatWest Group, City of London

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 4 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: fdfa477dec944760a0d0df74797f398b

Full Job Description

  • We're looking for a service designer with proven expertise in creating insight-led service blueprints for complex processes and user-centered digital experiences.
  • This is an opportunity to work in an environment where you'll be challenged, trusted, and where your skills and talents will be valued and respected
    • What you'll do You'll be working within cross functional product teams to help deliver best in class solutions for our digital projects. Your role as a Service Designer will see you taking the lead in establishing new ways of working so that we can deliver new products within the Fintech innovation space. Day-to-day, you'll be:
  • Designing and mapping service blueprints to address customer needs and improve internal processes
  • Conducting and supporting user research activities (including interviews, surveys, usability testing and data synthesis to identify user needs, pain points and opportunities for improvement
  • Collaborating with product and operations teams to design solutions to improve the internal processes to meet our OKRs
  • Leading discovery and co-creation workshops to uncover customer needs and service opportunities
  • Collaborating with cross-functional stakeholders to share feedback, ensure alignment and successful delivery of service design solutions

    We're looking for an experienced service designer who can work well in a fast paced and data driven environment. You'll have proven experience in driving user-centered service blueprints and solutions for complex internal processes, Proficiency in service design tools and techniques, including service blueprinting, customer journey mapping, and prototyping
  • Skilled in leading workshops, conducting research, and developing service solutions from insights
  • Strong analytical and problem-solving skills, focused on customer research and journey mapping
  • Excellent communication, presentation, stakeholder management and collaboration skills
  • Passion for customers and a problem solving mentality, with proven ability to support customer research, map out customer journeys and identify opportunities

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Direct job link

https://www.jobs24.co.uk/job/service-designer-125035746
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