Service Design Lead- AiOps

As Design Lead - AI Ops, you will lead the design, adoption and continuous evolution of AI-powered operational capabilities across the ServiceNow platform. You will work with product owners, architects, engineers and business stakeholders to embed AI, automation and predictive operations into core IT and business processes, improving service performance, user experience and operational efficiency. The role will shape how SSE leverages ServiceNow AI capabilities to deliver scalable, secure and future-ready digital services across the enterprise.
You will

Lead the design and implementation of AI Ops capabilities across SSE's technology estate.
Define target operating models, standards and best practices for AI-driven operations.
Collaborate with architects, engineers, data specialists and business stakeholders to deliver AI-based solutions.
Ensure AI platforms and services are secure, compliant, resilient and aligned to enterprise architecture.
Drive continuous improvement through automation, predictive analytics and operational insights.
Provide technical leadership and guidance to internal teams and delivery partners.

Experience designing and delivering AI, automation or operational intelligence solutions within complex enterprise environments.
Strong understanding of IT operations, cloud platforms, observability, monitoring and service management practices.
Knowledge of AI technologies and their practical application to operational challenges.
Experience engaging with senior stakeholders and translating business requirements into technical solutions.
Strong analytical and problem-solving skills with the ability to balance innovation and risk.
Excellent communication, leadership and collaboration skills, with experience influencing across technical and non-technical teams.

SSE has a bold ambition - to be a leading energy company in a net zero world. We're building the world's largest offshore wind farm. Transforming the grid to provide greener electricity for millions of people and investing over 20 billion in homegrown energy, with 20 billion more in the pipeline.
Our IT division powers growth across all SSE business areas by making sure we have the systems, software and security needed to take the lead in a low carbon world. They provide expertise, advice and day-to-day support in emerging technologies, data and analytics, cyber security and more.
Flexible benefits to fit your life
Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer
SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact / to discuss how we can support you.