Service Design Lead

ensuring that every change we make is driven by customer needs, delivers operational efficiency, and

is value for money

.

Working across

Karbon

, you will bring together colleagues and stakeholders to understand current experiences,

identify

opportunities for improvement, and design future-state services that are simpler, more effective and deliver better outcomes.

You will work closely with the customer experience team to understand customer insight, journey

maps

and

identify

customer engagement requirements to inform the redesign. The redesign will cover all aspects of people,

process

and technology.

At the heart of this role is a commitment to putting customers first. You will champion customer-centric

design

, ensuring that customer insight,

feedback

You are a strategic thinker with a passion for creating services that work better for customers and colleagues. You understand that great services are built by balancing customer needs, operational

priorities, roven experience in adopting and delivering service design techniques

with

a

track record

of

supporting the delivery of

end-to-end service redesign within complex organisations.

You will have a strong

knowledge of customer-centred design methodologies, service

blueprinting

and process improvement techniques.

You'll

be a strong communicator and team player, able to build relationships with colleagues and stakeholders while also managing your own workload effectively

Above all, you're

motivated to make a difference, bringing a collaborative, innovative, and customer-focused approach to everything you do.