Are you interested in service design and want to make an impact across the NHS? We have the perfect apprenticeship opportunity for you at the NHS Business Services Authority. As a Service Design Apprentice, you'll work closely with project teams to help users achieve their goals by focusing on the end-to-end experience., As a Service Design Apprentice, you will: 1. Collaborate with Cross-Functional Teams: Work with researchers, analysts, developers, product owners, and designers to understand user needs and contribute to seamless end-to-end experiences. 2. Support the Design Process: Assist in mapping user journeys, creating personas, and designing service blueprints. Ensure designs are informed by user research and feedback. 3. Contribute to Agile Projects: Participate in agile sprints and daily stand-ups, and help document user stories and design requirements to meet stakeholder needs. 4. Create and Test Prototypes: Assist in developing wireframes and prototypes, gather user feedback, and refine designs to meet user needs. 5. Focus on User-Centered Design: Help gather and analyze user feedback through testing and surveys, ensuring designs are accessible, inclusive, and sustainable. 6. Communicate Design Ideas: Translate technical concepts into clear, non-technical language for diverse audiences, presenting design solutions to stakeholders. 7. Learn and Develop: Work alongside mentors to deepen your understanding of service design methodologies, including agile practices. 8. Maintain Documentation: Contribute to clear documentation of design processes and decisions, ensuring accessibility for the team. Throughout your apprenticeship, you'll develop your service design skills and contribute to impactful projects at the NHSBSA., 1. Agile working: Learn how agile delivery works in practice and contribute to iterative development cycles (e.g., sprints) and demonstrate flexibility and a willingness to learn new approaches and adapt to change. 2. Design communication: Develop your ability to explain design ideas and your routine research findings to both technical and non-technical audiences. Support internal and external communications and take account of barriers to understanding such as digital literacy, language, and accessibility. 3. Designing together: You will understand the work of others and the importance of team dynamics, collaboration, and feedback. You actively engage with designers, developers, researchers, analysts, product owners, and delivery managers, ensuring you contribute to and fully understand the collaborative design process. 4. Designing for everyone: You design services that are accessible, inclusive and meet NHS and government service design standards. You will have an awareness of user needs, including those with accessibility requirements. 5. Digital perspective: As you progress in this role you will be responsible for applying design, technology, and data principles in your work. You actively engage with current trends in service design and collaborate with others to set and act on relevant priorities. You demonstrate a clear understanding of the internet and the range of available technology choices, using this knowledge to inform decision-making. You will regularly use digital service design computer software to produce service blueprints and journey flows. 6. Evidence- and context-based design: You will apply evidence-based principles to service design, recognising its iterative nature. You take responsibility for analysing and using data from various sources to inform user-centred design decisions. This includes comparing different types of information and data, exercising your judgment to ensure the best possible outcomes for the service. You will present insight and conclusions based on this data to technical and non-technical audiences. 7. Iterative design: You are aware of how iteration supports user-centred design. You will learn to iterate quickly. You will learn ways to prototype ideas at different levels of realism, or 'fidelities', and when to use them and as you become more confident you will use these skills in a variety of projects. 8. Leading Design: You show a commitment to agreed good practice for the team. You work with others to understand the reasoning behind decisions. 9. Managing decisions and risks: You will work collaboratively contributing to team decisions. Including using quantitative and qualitative data to inform and suggest improvements to design projects and to the wider team. 10. Designing strategically: You will work to understand the strategic context of your work and why it is important. You will support colleagues with strategic planning in an administrative capacity. 11. Concentration and attention to detail: You will require a strong level focus and concentration when completing desk work, frequent MS Teams calls and keeping up with all relevant academic documentation. 12. Learning and development: Fully engage with all apprenticeship-related activities, including assignments, coaching sessions, and assessments. Proactively seek feedback and development opportunities from mentors and peers. 13. Professional conduct. Demonstrate the NHSBSA values in all aspects of work. Ensure personal compliance with all policies, procedures and standards relating to health and safety, inclusion, and data protection. In addition to the above accountabilities, as post holder you are expected to.

• Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager.
• Demonstrate NHSBSA values and core capabilities in all aspects of your work.
• Encourage an environment where your own and colleagues' safety and well-being is promoted.
• Contribute to a culture which values diversity and inclusion.
• Follow NHSBSA policies, procedures, and protocols as they apply to your role.
The NHSBSA is passionate about creating a diverse and inclusive organisation, which is a great place to work and truly reflects the diversity of our customers. We welcome applications from talented people of diverse characteristics including age, disability, gender identity and expression, race or ethnicity, religion or belief, sexual orientation, or any marginalised group. We also welcome applications from all those in the Armed Forces Community. At the NHSBSA we pride ourselves on being a Disability Confident Leader, Stonewall Top 100 employer and we've recently been awarded the Employers Network for Equality and Inclusion Gold Standard benchmark. We offer an invitation to the first stage of the selection process for people with disabilities that wish to be considered under the Disability Confident scheme, and for members of the Armed Forces Community, where all of the essential criteria in the person specification are met. A copy of our Privacy Notice is available to view at the link below: NHSBSA Privacy Notice

You will be mentored by experienced professionals to deepen your understanding of agile, user-centred design processes. Alongside practical experience, you will study for a Level 6 qualification in Service Design. Eligibility Criteria:
• You must not currently be in full-time education or hold an existing qualification at the same or higher level in a similar subject.
• You must have the right to work in the UK and have lived in the UK/EU for at least three years, currently residing in England (as per government guidelines).
  
  27 days leave (increasing with length of service) plus 8 bank holidays
• Flexible working (we are happy to discuss options such as compressed hours)
• Flexi time
• Hybrid working model (we are currently working largely remotely)
• Career development
• Active wellbeing and inclusion networks
• Excellent pension (20.6% employer contribution)
• NHS Car lease scheme
• Access to a wide range of benefits and high street discounts!, Here at the NHS Business Services Authority (NHSBSA), what we do matters.
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives. We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow. As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress. We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work. We're committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more. Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most! Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you. We are people connected to care.