Service Delivery Officer

This full-time, permanent Grade D post provides vital support to the Education Welfare and Legal Intervention Teams. Key responsibilities include processing Penalty Notice payments, responding to parent enquiries received by email and telephone, and offering effective problem-solving support to colleagues and stakeholders across the Education service. About You The ideal candidate will demonstrate the following strengths:

• Confidently prepare accurate, well-written operational reports and presentations with minimal supervision.
• Manage routine stakeholder interactions professionally, maintaining strong and effective working relationships.
• Provide clear, detailed advice and guidance to customers, colleagues and partners by email and telephone, using an emerging understanding of relevant policies and legislation to support more complex queries.
• Contribute to improving business systems by identifying inefficiencies, recommending enhancements, and promoting the effective use of technology.
• Support and deliver project tasks independently, contributing to the planning and implementation of improvements that strengthen service delivery and customer experience.
  
  Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

We've got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you've been looking for? Read on to find out more… Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best. In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
• You can read more about the different benefits offered to colleagues working for Nottingham City Council here.