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Service Delivery Manager - Insurance | Origami

Korn Ferry, Milton Keynes

Service Delivery Manager - Insurance | Origami

Salary not available. View on company website.

Korn Ferry, Milton Keynes

  • Full time
  • Temporary
  • Onsite working

Posted 4 days ago, 20 Aug | Get your application in now to be included in the first week's applications.

Closing date: Closing date not specified

Job ref: d998259eef5a4f3fbd1534064d4521a7

Location ref: Milton Keynes

Full Job Description

  • Own and continuously improve the IT Service Management (ITSM) framework across Incident, Problem, Change, Release and Service Lifecycle Management.
  • Lead a small application support team and coordinate third-party vendors within a global delivery model.
  • Ensure the stability, availability and performance of business-critical insurance applications.
  • Lead major incident and problem management activities, including root cause analysis (RCA) and implementation of preventative measures.
  • Manage production changes, releases, environments and operational readiness.
  • Establish and govern SLAs, KPIs and service reporting.
  • Provide hands-on support and leadership for complex production issues across integrated systems.
  • Work closely with Product, Architecture, Risk, Compliance, Audit and senior business/technology stakeholders.
  • Drive continuous improvement across automation, service resilience, processes and governance.

    Proven experience as a Service Delivery Manager, Technical Lead, Systems Lead or Application Support Lead within a high-availability production environment.
  • Strong experience with enterprise insurance platforms, ideally within claims, underwriting or policy administration.
  • Experience with Origami Risk would be highly advantageous.
  • Strong knowledge of ITIL/ITSM, particularly Incident, Problem and Change Management.
  • Demonstrable experience leading production/application support teams and managing third-party vendors.
  • Strong major incident management, troubleshooting and root cause analysis experience.
  • Experience supporting complex applications with multiple system integrations.
  • Strong stakeholder management skills, including communication with senior IT and business stakeholders.

Direct job link

https://www.jobs24.co.uk/job/service-delivery-manager-insurance-origami-127229624
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