Service Delivery Manager

The Service Delivery Manger is accountable to the Head of Cancer Services to support the effective and efficient operational management of Cancer Services, ensuring delivery of high quality services within the resources available.

A core aspect of the role will be supporting Management Team in the delivery of all performance targets, including Cancer Waiting Times, finance, service standards/quality and service productivity & efficiency. This will include ensuring effective co-ordination of agreed performance objectives as well as working closely with Clinical Service Leads on business planning and the development and continuous improvement of patient care processes.

In conjunction with the Management Team to ensure that Business, Finance and Performance, Risk Management and Governance are appropriately carried out within the Group. To facilitate staff development and ensure that effective communication systems operate within the areas of responsibility.

Main duties of the job

To provide business and project management support as directed by the management team

Regularly review capacity to ensure there are sufficient levels to deliver targets. Liaising with clinical service leads, ensuring appropriate action is agreed to ensure that targets are achieved.

Provide general managerial advice and guidance throughout areas of responsibility.

To line manage defined groups of staff and be responsible for the function of the areas managed.

To ensure that all relevant Trust policies and procedures governing the management of staff are effectively implemented and adhered to.

To regularly engage with staff to review how effective they are working as a team, seeking input on how things could be done better and more effectively.

Provide management support to develop, implement and monitor service delivery arrangements and assist in developing business plans for the service

To support and lead on service improvement initiatives with Clinicians and Health Care Professionals as instructed.

Develop business plans/cases for the Group, as required.

To identify opportunities to generate additional income or to reduce expenditure.

Dealing with all aspects of line management including sickness absence, appraisal, disciplinary, capability, recruitment, and retention. To offer advice on matters of sensitivity and discretion.

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.