Service Delivery Manager

At CGI, we deliver critical services that help our clients achieve lasting business success. As a Senior Service Delivery Manager, you'll lead the delivery and continual improvement of complex service contracts, working closely with clients and internal teams to drive operational excellence, service innovation, and measurable outcomes. This is an opportunity to take ownership of key client relationships, influence service strategy, and contribute to business growth while being supported by a collaborative and inclusive team that values your expertise and development., In this role, you will lead the delivery of multiple service contracts, ensuring services meet agreed performance targets, deliver value to clients, and continuously improve over time. You'll work with senior stakeholders to manage service performance, financials, governance, and change while helping identify opportunities for service growth and innovation.

• Lead service delivery across complex client environments
• Manage SLA performance, service reporting, and governance
• Drive continual service improvement initiatives
• Build trusted relationships with senior client stakeholders
• Manage budgets, forecasting, and commercial performance
• Support service transitions, changes, and operational improvements
• Identify opportunities for contract growth and renewal
• Coach and develop team members to achieve their potential
• Manage risks, issues, and service-related dependencies
  
  You'll bring strong Service Delivery Management experience, excellent stakeholder engagement skills, and a passion for delivering outstanding client outcomes. You will be comfortable operating in complex environments, balancing operational, commercial, and customer priorities.
• Experience managing complex IT or managed service contracts
• Strong client-facing and senior stakeholder management skills
• Proven experience driving service improvement programmes
• Financial and commercial management experience
• Strong understanding of service governance and risk management
• Experience with deployment and release coordination
• Experience with DSWeb, BERT, DS3/HCR reporting
• Excellent communication, leadership, and collaboration skills
• ITIL V4 Foundation (ITIL V4 Service Management desirable)
  
  Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.Discover CGI London, England, United Kingdom > 1000 employees IT services We are a global business with 91,500 professionals across hundreds of locations worldwide, providing end-to-end IT and business process services that drive our clients' businesses. In the UK alone, we have around 6,000 member-partners working across 19 towns and cities, doing everything from writing complex code to designing sophisticated software solutions. The work we do powers some of the most ambitious projects that touch the lives of many. Our approach sets us apart, characterised by our proximity model, international presence, expertise, and operational excellence. We organise our operations within metro markets where our clients have concentrated footprints, empowering our local teams to build trusted, in-person relationships. As you build your career here, you'll develop your skills, share your insights, and work side-by-side with colleagues and clients on innovative solutions that address the most complex issues. Our commitment to ownership, flexibility, and being approachable makes us easy to do business with. Join us, and together, as owners, let's turn meaningful insights into action to meet the needs and balance the interests of our clients, shareholders, communities, and each other. Benefits: - Insurance coverage - Medical benefits - Pension plan - Member Assistant Programme - Check4Cancer - Flexible time off - Share Purchase Plan - Member discounts - Dental benefits - Vision benefits - Profit Participation Plan - Health and Wellbeing Programme

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, and a share scheme (3.5% + 3.5% matching) that makes you a CGI Partner, not just an employee.