Service Delivery Manager

You don't need every skill listed on the full advert, but this role will suit you if you have experience in areas such as:

• Leading service, programme or project delivery in complex environments
• Working confidently with both technical and non-technical stakeholders
• Managing risks, dependencies, governance and benefits realisation
• Embedding change into business-as-usual operations
• Creating clarity and momentum across multidisciplinary teams
Experience in digital, data, public sector or public health environments is particularly valuable.

The UK Health Security Agency (UKHSA) is looking for a Senior Service Delivery Manager to help lead critical digital, data and analytical services that support health protection across the UK. This is a role for someone who enjoys bringing structure to complexity, working across technical and non-technical teams, and making sure services are reliable, high-quality and ready for real-world use. What you'll be working on You'll lead a set of interdependent service delivery activities within UKHSA's Digital and Data Directorate, making sure services are delivered smoothly and improvements land successfully in the business. Depending on priorities, your focus may be in one of these areas:
• Service management - overseeing demand, governance and service performance across digital and data services
• Data quality - improving how data quality is understood, measured and communicated for analytical and clinical use
• Incident management - helping establish clear processes, communications and rapid responses when systems or services are impacted
Across all areas, you'll work closely with technical specialists, clinicians, analysts and external partners such as NHS England and NHS Digital., London, England, United Kingdom > 1000 employees Corporate / Direct Employer Government Digital and Data is a community of experts leading digital transformation in government, creating more efficient services that have a meaningful impact on people's lives. Government Digital and Data professionals benefit from cross-government events and learning. From webinars from the world's leading innovators to digital upskilling sessions.They enhance our professionals' skills and capabilities, which ultimately enables them to be a part of the world-leading advancements in digital transformation and government innovation.