Here at Serco we work with Asylum Accommodation and Support Services to assist individuals through the asylum system, which includes providing them with temporary accommodation. AASC contracts offer a range of improvements, with a particular focus on assisting individuals through the asylum system. They will ensure that vulnerable asylum seekers have access to the support they need and set clear requirements on the standard and condition of accommodation.

As an Service Delivery Coordinator you will play a crucial part to ensure service users' needs are met within agreed timeframes in accordance with Serco's contractual obligations to UK Visa's & Immigration (UKV&I), in relation to accommodation (and transport) for service users.

You will be responsible for building effective relationships with key stakeholders, both internally and externally across the Asylum Accommodation and Support Services contract to ensure excellent service delivery standards. You will ensure appropriate scheduling and prioritising of repairs and defects to internal and external operatives, including correct category of work, timescales and correct recipient, in compliance with the contractual requirements.

Some of your other key accountabilities will include:

- Maintain data integrity of the IT systems to support performance reporting
- Deal with vendor queries on a daily basis and escalate to Service Delivery Manager where appropriate
- Review classifications of reported defects and re-classify any incorrectly categorised defects fed through to the IT system

You will have the ability to successfully engage and create successful working relationships with both internal and external stakeholders. You should demonstrate effective time management skills and ability to manage and deliver a variety of priority tasks, prioritising own workload to meet specific timescales without prompt. You should have strong ICT skills.

Additional / special features of the role

- Ability to travel within the regions and occasionally within the UK (a valid UK driver's licence is essential)
- Security clearance at Counter Terrorism Check level and Criminal Record Bureau checks are required (the role is exempt from the Rehabilitation of Offenders Act 1974 and all offers of employment are subject to security clearance checks and approval by the Home Office), Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Meaningful and vital work: As part of a highly collaborative team, you'll be able to strongly influence hiring managers efforts that help us deliver vital services.
A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find.
Great people: You'll find yourself working with a variety of highly motivated, supportive and experienced colleagues, where no two days are the same.

What we offer

- Pension - up to 6%
- Childcare vouchers
- Bike4Work scheme
- Employee Assistance Programme
- Chance to contribute to innovation in the public services
- A company passionate about diversity and inclusion
- Serco Benefits package
- discounts include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships
- A safe and supportive culture
- A company passionate about diversity and inclusion