Service Delivery Consultant

The Service Delivery team are responsible for managing and overseeing a number of specific projects for government clients, specifically in relation to the provision of accommodation, transport and providing operational help and support to make their project a success. In this role, the job holder will be the main point of contact in relation to all project related issues, working alongside colleagues in Client Services, Supplier Relations, Health & Safety and Finance. The role will also be responsible for handling incoming calls and emails in line with agreed service levels and providing a high level of customer service to all clients.

Please note that this role requires to undergo a security clearance process (you must have lived in the UK since 5 consecutive years to be eligible) and an enhanced DBS check. Kindly refrain from applying if you are not willing to undergo these necessary background checks.
The role is office based, Monday to Friday, core office hours.

Must Have
Excellent written and verbal skills
Excellent with Excel spreadsheets
Highly resilient, remaining calm when dealing with pressure
Highly organised and an effective planner

Nice to Have
Experience using Freshdesk or a similar tool
Exemplary customer service to internal and external stakeholders
High attention to detail
Excellent communicator
A team player
Commercially aware
Ability to think logically and to use creativity to solve problems and come up with solutions
Proficient knowledge of Microsoft Office packages, particularly Word and Excel.
Flexibility to work in all aspects of the role, taking on tasks as dictated by business needs.

Experience
Essential
Customer service experience -demonstrable experience of working in a customer centric environment
Desirable
Previous experience of working for a travel company would be advantageous., Professional, collaborative and supportive interaction with employees, clients, suppliers and vendors.
Ability to work independently as well as part of a team.
Appropriate and professional written and verbal communication.
Demonstrated ability to meet deadlines, handle and prioritise simultaneous requests.
Creative and analytical thinking with strong problem-solving and consultative skills.
Demonstrates calm under pressure - is a proactive contributor and eager to learn.
Proficiency in Microsoft Office Suite.
Ability to do basic math.
Ability to read and interpret information.
Attention to detail.
Regular and reliable attendance.

Corporate Travel Management (CTM) is an award winning, global leader in business travel management services. We drive savings, efficiency and safety to businesses and their travellers all around the world. CTM's proven business strategy combines personalised service excellence with customer facing technology solutions to deliver a return on investment to customers., Why CTM?
Reward & Recognition
CTM's annual reward and recognition programme, CTM All Star Awards, takes our peer voted 'All Stars' on an incentive trip to destinations all around the world. Previous trips have included: Los Angeles, Hong Kong, Paris, Abu Dhabi, Queenstown, and Dallas.
As part of a strong and stable company, CTM will support you in your career development plans with a very strong history of promoting from within. CTM's High-Performance (HiPo) programme has excelled the professional development of many CTM Leaders.

Employee Wellbeing and Flexibility
The physical health and mental wellbeing of our CTM employees is something we take very seriously. To promote these amongst our teams, CTM provides each employee with access to a well know wellbeing platform, free independent advice across a range of topics, ability to increase annual leave and more.

Sustainability Focus
CTM is committed to a range of initiatives that enable a socially responsible, long-term and sustainable mindset within CTM. Underpinned by our four Sustainability Pillars; Principles of Governance, People, Planet, and Prosperity, CTM's Sustainability Strategy identifies material issues and outlines initiatives to achieve this. Some initiatives include:
Annual Volunteer Day Leave to support a charity/cause of your choice
Offsetting all CTM employees' travel
Partnership with South Pole - supporting sustainable community projects (local & global)
Paperless office initiatives & recycling options