Service Delivery Coach

The purpose of this role is to support and empower Stroke Association Support Coordinators to deliver high quality stroke support services, ensuring stroke survivors and their carers receive the best possible support to rebuild their lives after stroke.

Whilst a coaching style maybe suitable for many aspects of the role, there will be occasions where strong leadership and management will be needed to ensure Stroke Support Coordinators maintain compliance with contractual policies and procedures and to address any performance related issues.

Supporting our organisation as part of the leadership team you will ensure improvements are led by what matters to people affected by stroke.

You will support and empower Stroke Support Coordinators through a coaching ethos to:

Deliver high quality stroke support services, ensuring stroke survivors and their carers receive the best possible support to rebuild their lives after stroke.

Identify and address capability gaps and build volunteer capacity where required.

Build strong relationships with key stakeholders, internally and externally.

Understand and be responsible for the active monitoring of data quality, reporting and service delivery against their national and local key performance indicators.

We're looking for an enthusiastic and motivated individual to join our team as a Service Delivery Coach in North-West England from September 2026, You will have experience of:

Effectively balancing a number of competing priorities.

Experience supporting remote teams with paid staff and volunteers with experience in growing and developing these teams using a coaching style of management

Experience in managing performance improvement

Using relevant knowledge and awareness of health and social care systems, ideally within the stroke pathway.

Using excellent communication skills.

Championing diversity internally and externally.

Identifying and supporting quality improvement, based on an understanding of how work really happens.

You will be:

Able to identify problems or opportunities where we can have more impact or add value for people affected by stroke, working with others to experiment and learn.

Approachable, taking time to understand the context of people we work with, supporting thinking and always having people affected by stroke at the centre.

Experienced in overseeing and supporting change and development.

Agile in your approach, open to developing your skills, knowledge and experiences and supporting the organisation to move towards our goals and strategic focus.

The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.

We're here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It's only thanks to the generosity of our supporters and donors that we can provide vital support.

Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we're determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity.

We are working to improve the representation of this lived experience at all levels within the Stroke Association and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work.

We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups and we're committed to continuously improving our diversity and inclusion efforts. If you have questions, or access needs, we're happy to discuss any support and adjustments we can make throughout the recruitment process so that you're able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Service Coordinator, Stroke Support, Stroke, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service, Service Manager, Service Lead, Coach, Mentor.

Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.