Service Delivery Co-ordinator

As a Service Delivery team member, you'll help ensure the seamless daily operation of our auction office. You'll work closely with the Service Delivery Manager and other teams to maintain high standards in customer service, vehicle processing, and operational excellence. What You Will Do

• Coordinate and process vehicle sales, ensuring they meet internal and client SLAs.
• Accurately input vehicle data and documents to support smooth arrivals and sales.
• Maintain close communication with the Operations team to reduce delays.
• Ensure vehicles flow efficiently through pre-sale, sale, and post-sale stages.
• Process invoices and customer payments via Bankline.
• Handle delivery requests and general client enquiries professionally.
• Support the Service Delivery Manager with day-to-day tasks and continuous improvement initiatives.
• Maintain a safe, presentable office environment in line with HSE standards.
• Help resolve operational disputes and escalate issues when needed
• Promote a culture of health, safety, and performance across the team.
  
  A team player mindset with a focus on completing tasks to a high standard.
• Proven experience in a fast-paced, service delivery or admin environment.
• Strong communication skills - both written and verbal.
• Flexible and proactive, able to adapt to changing priorities.
• A customer-first attitude with a passion for delivering great service.
• Confident using Microsoft Office (Excel, Word, Outlook).
• Comfortable working in a target/KPI-driven environment.
• High attention to detail and accurate data entry skills.
• Strong time management and organisational abilities.
• Ability to meet deadlines and work efficiently under pressure.
• First Aid at Work qualification is a plus (but not essential).
  
  Manheim, part of Cox Automotive Group, operates 12 Auction Centres across the UK. We connect vehicle manufacturers, fleet & leasing companies, and dealers with a wide network of buyers both in-person and online., Manheim, part of Cox Automotive Group, operates 12 Auction Centres across the UK. We connect vehicle manufacturers, fleet & leasing companies, and dealers with a wide network of buyers both in-person and online.
Our Service Delivery Team plays a vital role in ensuring smooth auction operations. From coordinating collections and deliveries to managing vehicle data, documentation, and payments, we keep the wheels turning behind the scenes.