Service Delivery Co-Ordinator

As a Service Delivery Co-Ordinator in our AASC, Justice and Immigration team, you'll play a key role in ensuring service users' needs are met within agreed timeframes. You'll support the delivery of accommodation and associated services in line with Serco's contractual obligations to UK Visas and Immigration.

Your work has purpose. By coordinating services, maintaining strong relationships and ensuring processes are followed accurately, you'll help create impactful solutions that support vulnerable people and contribute to positive outcomes for communities across the region.

What you'll do as a Service Delivery Co-Ordinator

You'll be entrusted to:

- Build effective working relationships with internal and external stakeholders across the AASC contract to support high-quality service delivery.

- Support the contract in maintaining the performance and compliance of the property portfolio.

- Work collaboratively with colleagues to ensure tasks are completed efficiently and within agreed timescales.

- Carry out administrative duties to support the wider Property Directorate and Service Delivery teams.

- Take ownership of specific service areas when required, supporting continuity during high workload or absence.

Strong customer service skills and the ability to communicate clearly and professionally.

- Experience working in an administrative or coordination role within a fast-paced environment.

- Good organisational and time-management skills, with the ability to prioritise tasks effectively.

- Attention to detail and the ability to maintain accurate records.

- Competent working with Excel.

- Confidence working independently as well as collaboratively within a team.

- A proactive, calm and supportive approach, even when under pressure.

This role requires BPSS clearance, which involves identity verification, employment history, and criminal record checks to meet government security standards. An Occupational Health Questionnaire will also be required to ensure we can offer appropriate support for your wellbeing and performance.

Discover all you need to keep growing

We're one of the top 1% of international employers, so you can have confidence you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we're proud to offer clear development opportunities - and the support and tools to help you seize them.

What we offer

- Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)

- Pension: Up to 6% contributory pension scheme

- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression

- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service

- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel

- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity

- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans and people from all cultural backgrounds.