Service Delivery Analyst

An exciting opportunity has arisen within the Library & Information Services (LIS) Department for a full-time Service Delivery Analyst (IT Support). LIS is responsible for providing all IT services across the University. The department follows an ethos of service excellence, and we use the ITIL framework to ensure that we meet our exacting standards. Working as part of Student Service Delivery (SSD), a Service Delivery Analyst provides important help to students having problems using IT services. You will have opportunities to work in team projects and to work on various larger University wide IT projects. The successful applicant will have excellent customer service skills and experience working within a strong customer focused environment. This position is working predominantly on-site, so we are unable to support regular hybrid working for this appointment. The interviews are currently anticipated to be held on 12 May 2026. If you have any queries regarding this position, please contact Robert Cox at

The University of Portsmouth is a global employer of choice where exceptional people create, share and apply knowledge that makes a difference. Experience the pride of being part of a select group - one of only four universities in the south-east of England to achieve a prestigious Gold rating in the Teaching Excellence Framework. Additionally, we proudly rank among the top 140 universities globally in the Times Higher Young University World Rankings. Ambition, Responsibility and Openness drive our every endeavour. Join our esteemed institution with a proven track record of success, and where dedication to excellence is key. We want people to make their mark in a professional community that truly values people, innovation, and achievement.

Employer, External Only: University of Portsmouth Academic Services Ltd (UASL) Discover the advantages of joining our university. We offer a range of attractive benefits and opportunities to enhance your work experience:

• Competitive salary, including incremental progression within your scale.
• Generous pension scheme.
• Generous leave entitlement of 32-35 days a year, plus bank holidays, and an additional Christmas closure.
• Family-friendly policies supporting flexible working.
• Staff discounts and loyalty schemes.
• Staff car parking and discounted public travel.
• Excellent training and development opportunities.
• Staff wellbeing programmes.
• Recreation facilities, including discounted gym membership, food on campus schemes, use of the Library and staff social activities.
• Discounted learning.
• Start-up business mentoring from expert entrepreneurs via our