Service Coordinator

We are looking for a skilled Service Coordinator to join our busy Service Delivery Team in Chipping Sodbury, supporting the delivery of essential in-house gas services to our customers. This is a fixed term contract opportunity for a period of 12 months, working 27 hours per week across Tuesday, Wednesday and Thursday. The role offers a hybrid working arrangement, with the opportunity to work from home on one of your three working days, and the remaining two days based in our Chipping Sodbury office. You will work closely with customers, engineers and other stakeholders to ensure services are delivered efficiently, safely, and in full compliance with all relevant legislation and regulatory requirements.,

• Planning daily schedules for heating engineers and coordinating the end-to-end delivery of services and repairs
• Allocating emergency, urgent, and routine work to engineers effectively
• Monitoring service requests, job progress, and productivity using digital scheduling platforms
• Liaising between customers, suppliers, and internal teams regarding service issues
• Ensuring all operational processes meet quality, safety, and compliance standards
• Assisting with compiling performance reports, including KPIs and customer satisfaction data
  
  Are you an experienced coordinator who can manage competing priorities, meet deadlines, and maintain a positive, professional approach within a supportive team?, Experience in service coordination, planning, compliance, or a similar fast-paced environment
• Strong IT skills with a flexible and adaptable approach to work
• Excellent communication and interpersonal skills, with a friendly, professional attitude
• Strong organisational skills and attention to detail
  
  Join Bromford Flagship LiveWest (BFL), a place-based affordable housing provider supporting almost 300,000 customers across the southwest, central and east of England. As the UK's largest provider of new affordable homes, delivering over 3,000 each year, we play a vital role in tackling the growing demand for safe, affordable housing and building a better future for our communities.
  
  £30,572.91 per year (pro rata) with annual review
• £500/year for private medical, dental, gym, or insurance
• 27 days annual leave + bank holidays (pro rata), with buy/sell options
• Pension employer contributions up to 10%
• Life assurance & wellbeing support for you and family
• Retail discounts
• Flexible working options available